Payoff Specialist

What To Expect
Tesla is seeking a highly motivated and organized Payoff Specialist to join our Payoff Operations Team. Payoffs Team is an elite group that supports the seamless collection of all customer trade-in vehicle payoffs.

As a Payoff Specialist, your primary responsibility is to ensure a smooth pre-delivery trade-in process for our customers. You will drive payoff collection outreach and resolution of any issues/delays that arise from the customer or their lienholder. You will work with a variety of internal and external stakeholders: Tesla Sales/Delivery, Order Operations, Servicing, finance/banking partners, and/or the customer directly. You learn fast, take ownership and initiative, follow directions well, maintain a hyper focused workflow, and quickly pivot from task to task with a high efficiency. Payoff Specialists are the ultimate problem solvers on our team and ensure all upcoming deliveries are cleared with accuracy.

What You'll Do

Develop extensive knowledge of lender specific requirements as it relates payoff collection for both leased and financed vehicle

Comprehend and monitor performance reports and dashboards to track individual KPIs (key performance indicators) and take appropriate action to influence metrics

Review documentation when applicable for trade-in vehicles for accuracy and drive immediate actions to resolve potential issues preventing a swift payoff process

Routinely call banks/lienholders for updated payoff values

Support local Tesla Sales and Delivery teams for all payoff related questions

Partner with internal/external stakeholders to correct root cause issues causing payoff discrepancies

What You'll Bring

Prior experience in an administrative role, dealership, or work with vehicle titles preferred

Intermediate excel skills a plus (pivot tables, filters, Vlookups)

Strong verbal and written communication skills (confident on the phone), strong attention to detail, solutions/data focused (path forward thinking)