Resident Caretaker

The Company

UBC Properties Trust (UBCPT) was established in 1988 with the mission to build financial legacy and create innovative spaces to live and learn. We develop, service and lease residential land at UBC to create communities and build UBC’s endowment for future generations. We construct and manage rental properties to provide residential, retail and office space to support workforce housing and other academic objectives. We provide project management services to construct institutional buildings for UBC and advise on land use and development. We operate on both the Point Grey campus and UBC Okanagan; and have two property management divisions, Village Gate Homes (UBC staff and faculty rentals) and Wesbrook Properties (market rental).

Wesbrook Properties

Since its creation in 2009, Wesbrook Properties has been providing the highest quality rental property management services for a unique collection of near 850 townhomes and apartments at UBC. Wesbrook Properties has eight buildings located in East Campus, North Campus and Wesbrook Place neighbourhoods for anyone wishing to enjoy an exceptional lifestyle that only living at UBC can offer. We also manage a large portfolio of retail and office space, and there are only more buildings in the pipeline as we continue to grow.

Current Market Rentals for a total of 847 units: Granite Terrace, Mews, Greenwood Commons, Vista Point, Central, Village Square, Georgia Point and Focal.

Current Commercial and Retail for a total over 180,000 sft: Granite Terrace 1, Granite Terrace 2, Granite Terrace 3, Central, Village Square, Focal, Surrey (King George Blvd), and Paprican (Wesbrook Mall).

The Opportunity

Reporting to the Maintenance Supervisor, the Residential Caretaker engages with building residents, as well as the Property Manager and Administrators to ensure that the building, common areas and grounds meet a first class standard that enhances property appeal and resident satisfaction. This positon is responsible for the maintenance of assigned buildings and units within the Market Rental and Commercial/Retail portfolio. This role requires the successful candidate to eventually live on site in one of the buildings that you will manage at the Point Grey UBC campus.

Key Responsibilities (include, But Are Not Limited To)

Property and Building Maintenance

• Completes all building maintenance and service requests to the highest standards. This includes cleaning all common areas, supervising trade contractors, and record keeping of work performed
• Conducting minor repairs and Emergency Maintenance (appliance failure etc.), including plumbing, electrical work, painting, carpentry
• Knowledge and ability to make recommendations for preventative maintenance
• Distribution of fobs, parking passes and keys to residents
• Maintain an inventory of supplies and equipment needed for maintenance tasks
• Completes regular building and public realm audits to identify building/community deficiencies, maintenance issues, tenant breaches and follows up
• Works proactively to ensure the timely completion of all maintenance activities and adherence to preventative management programs and seasonal building maintenance
• Knowledgeable of the Building Emergency Response Plan and oversees the regular tests of emergency generators and fire alarm systems
• Safety procedures are established and communicated to minimize liabilities (i.e. minimize break-ins, community criminal activity, staff/resident injuries, fires, floods, etc.)
• Monitor the building’s security systems, including CCTV cameras and access control systems
  
  

Tenant Services

• Assists Property Leasing Administrators with administrative tasks, and communication with tenants
• Performs move-in and move-out inspections with residents
• Completes caretaker checklist prior to move in and reports any deficiencies, as well as move out inspection reports and notifies Property Manager of all concerns in a timely manner
• Knowledgeable of the legal obligations of the landlord as it pertains to tenant lease agreements, tenant rights as outlined by the RTB and the Residential Tenancy Agreement
• Respond to maintenance requests and completes daily reports of maintenance activities, repairs, and inspections
• Communicate with tenants regarding building maintenance schedules or disruptions
• Prepare reports on security and emergency incidents and other relevant matters as required
• Provides exceptional customer service and promptly responses to all tenant enquiries with a friendly, professional attitude
  
  

Competencies And Qualifications

• Strong English written and verbal communication. A second language will be considered an asset
• Basic knowledge of plumbing, electrical and carpentry repairs with experience in minor maintenance
• Attention to detail and accuracy on reporting
• Positive and discrete manner with excellent customer service skills
• Experience working safely with cleaning supplies and other chemicals used in building operations
• Working knowledge of RTA
• Ability to work on call and respond to emergencies after hours and on weekends, as needed
• Ability to work independently and prioritize tasks effectively
• Able to work collaboratively and is a strong team player
• Ability to perform physical manual labor and lift heavy objects if required
• Understanding of the Privacy Act and keeping information confidential
• Good working knowledge of technology and smartphones
  
  

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