Employee Relations Coordinator

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

Perks

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• Company pension contributions after 1 year of service.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
  
  

About The Position

• We are searching for a permanent Employee Relations Coordinator to join our Human Resources team.
• PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $60,000 – $80,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience. The role is eligible for short-term incentive pay based on a combination of individual and company performance.
  
  

If you’re looking to build a career in employee and labour relations within a collaborative and dynamic environment, we want to hear from you! This is an exciting opportunity with a local not-for-profit insurance provider where you will play a key role in supporting labour relations processes, ensuring compliance with employment laws, and fostering positive workplace experiences.

Your expertise in coordinating grievance and arbitration processes, supporting investigations, and managing confidential employee relations matter will help Pacific Blue Cross maintain a fair, supportive, and legal compliant work environment.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Ways This Position Makes An Impact

Labour/Employee Relations Services

• Provides support on a variety of labour/employee relations issues including labour and employment law, HR policies and practices, performance management, attendance management, grievance and dispute resolution, progressive discipline, organizational changes, and the administration and interpretation of the Collective Agreement by supporting labour relations in:
• organizing, compiling, and making sound judgements on confidential information. Documenting confidential employee relations matters (e.g., bullying and harassment complaints), and coordinating appropriate resolutions.
• tracking, coordinating and supporting Labour Relations through the grievance and arbitration processes.
• supporting the Employer at grievances, investigations, committee meetings, disciplinary meetings, arbitrations, and collective bargaining sessions, as needed.
• drafting employee communications pertaining to Collective Agreement administration for review by management and/or HR Business Partners (e.g., grievance responses, investigation correspondences, non-disciplinary and disciplinary letters, special leave/attendance management, and workplace accommodations), and sending approved communications, as required.
• reviewing bargaining unit, exempt, and management employee questions, concerns, issues, complaints, and coordinating a timely response by the Labour Relations team.
• compiling, maintaining, tracking, analyzing, and reporting metrics related to employee performance, absenteeism, and other labour relations matters for management.
• facilitate the coordination of the bumping and displacement process.
• Supports the efficient and effective functioning of Labour Relations through a variety of coordination and administrative services.
• Maintains up-to-date knowledge of the employee/labour relations landscape, and human resources policies and practices.
• Performs other and hoc duties, as required
  

Key Experiences You Bring To This Role

• Minimum 3 years of experience in human resources within a unionize environment.
• Diploma in business (or equivalent) with a major in Human Resources.
• Solid understanding of B.C.’s Employment Standards Act, Labour Relations Code, and Human Rights Code.
• Demonstrated proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and excellent time management skills.
• Ability to handle confidential and sensitive information with discretion and sound judgment.
• Ability to adapt quickly to change, apply critical thinking, and navigate ambiguity effectively.
• Ability to work effectively with internal stakeholders at all levels of the organization.
• Chartered Professional in Human Resources (CPHR) designation, or working towards its completion, or equivalent.
• HRIS experience with Workday.
  
  

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at http://www.pbchbs.com/company/careers/

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of Indigenous identity, race, colour, ancestry, place or origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, physical or mental disability. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.