Store Manager

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies in 2023 by Deloitte and one of Canada's Best Employers by Forbes in 2018. Additionally, we ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview

We have an exciting opportunity available for a seasoned and motivated retail professional to join our team.

The Store Manager will be responsible for maintaining the continuity of the company’s standards and policies and efficient running of store operations. The successful candidate will utilize his/her knowledge of policies and processes, as well as his/her past experience, to guide Lee Valley staff in maintaining high-quality support to customers with requests for products and/or services.

The Manager will be challenged to meet and exceed defined expectations for the overall performance of his/her assigned group.

The Store Manager will be required to provide support to store staff during peak times by readily stepping in on the POS system or serving customers on the floor. The Manager will also be responsible for encouraging, motivating, and developing staff, assessing individual competence, and providing challenging work to support professional growth.

Key Responsibilities

• Assigns and monitors individual staff objectives and activities based on overall group priorities and individual performance and development plans
• Responsible for planning departmental staffing levels, recruitment and training/development
• Ensures healthy customer relationships by providing guidance and support to staff with problem-solving and decision-making
• Performs tasks and duties required to ensure the successful and efficient operation of a retail location while maintaining a superior shopping experience for customers
• Provides various reports and analyses as defined by management
• Responsible for banking and sales processing requirements, and Inventory Control
• Works closely with customers to rectify problems or improve their experience
• Responsible for managing the time sheet approvals

Knowledge and Skills

• 8-12 years of experience in a customer-facing environment; completion of a post-secondary program in Business Administration or equivalent considered an asset
• Previous significant experience in a retail management role, including responsibility for team leadership, merchandising, and process management
• Proven track record in leading store or district management teams, with a sharp emphasis on both customer service and employee relations
• Able to give clear direction and communicate decisions effectively
• Exceptional interpersonal skills with the ability to transition seamlessly between leading a team and taking direction
• Computer proficient with strong abilities in Microsoft Office
• Advanced knowledge in Lee Valley’s key areas of business considered an asset

What we offer

• Competitive compensation program including competitive base salary, a robust health and dental benefits package as well as matching group retirement plan.
• Paid vacation and sick leave.
• Lee Valley discount.
• A family-oriented environment that supports growth and development for all employees.

Diversity and Inclusion

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.

How to Apply

Please visit our careers page at https://www.leevalley.com/en-ca/careers

We thank all applicants, however, only those selected for an interview will be contacted.