Bilingual Customer Service Representative

Job Description

Some of what you will do:

At Denis Office Products and Furniture, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striving to minimize their effort and maximize their satisfaction. Your focus on delivering seamless experiences will not only resolve customer needs but also promote long-term loyalty to the Denis brand.

Specifically, You Will

• Offer win / win customer solutions to optimize benefits for customers and Staples.
• Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
• Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
• Provide solution-oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
• Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
• Provide first level support for questions and issues regarding the use of E-Way (customer online ordering platform), including resolving E-way exception errors and processing E-way return requests.
• Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
• Process product / order return requests to allow for quick and accurate resolution for the customer.
• Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.
  
  

Some Of What You Need

• High School Diploma or equivalent.
• Passionate about customer service. A customer-centric mindset.
• Bilingual in French and English.
• Proficient typing skills; familiar with Windows environment.
• Previous experience in customer service.
• Previous experience in Business-to-Business environment.
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

#MakeAnImpact

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Denis Office Supplies and Furniture, a division of Staples Professional Inc; we are dynamic, inspiring partners to our customers and the communities in which we live. We are office experts who offer unmatched service to each and every customer through our network of stores, offices and distribution centers to ensure our customers are fully equipped with products to meet their needs. We work together to inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Denis is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.