Auto Technical Claims Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Technical Manager is responsible for owning their respective disciplines best practices. The incumbent will be the AORs expert in policy interpretation, understanding legislation and reform changes in all regions we do business. They will work with key partners in the business and stay up to date on current trends and issues that impact claims handling and results.

Accountabilities

• Key liaison for case policy decisions in claims.
• Expert on policy interpretation, understanding legislation, reform changes.
• Lead a team of Claims Consultants responsible for coaching and training of Claims Advisors, providing claims handling, reserving and settlement direction on complex and catastrophic claims, conducting file reviews and identifying improvement opportunities and training requirements.
• Provide input and partner with internal stakeholders on policy and product changes.
• Owns claims discipline best practices and CPPP, ensuring that it is kept up to date.
• Lead and communicate claims handling process changes.
• Partner with Quality Management to develop questionnaires and identify actionable gaps.
• Collaborate on Claims Training to provide input and approve technical content.
• Work with the internal legal team to discuss and share legal trends related to Claims.
• Keep informed about the latest trends and issues affecting claims handling and outcomes. This involves actively monitoring and understanding case law, shifts in the legal landscape, and regulatory changes. Deliver analyses and insights to various stakeholders regarding the impact on claims.
  
  

Skills Required

• Experience in interpreting policies, case law and comprehending legislation and reform changes relevant to each region where we operate.
• Experience in leading, mentoring, and motivating team members to achieve their best.
• Proficiency in making informed decisions quickly and confidently.
• Pivot based on strategic alignment changing circumstances.
• Strong written and verbal communication skills
• Proficient in the use of Microsoft tools
  
  

Education

• 7+ years of relevant experience with at least 5 years in management
• Post secondary education preferred
• CIP preferred
  
  

Skills

Business Acumen, Business Communications, Coaching, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Problem Solving, Results-Oriented

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.