Collections Clerk (Casual)

About Bethany
Bethany Care Society (Bethany) is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and adults with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. We create caring communities to support Albertans to age well Why Bethany?
Bethany has won Alberta Top Employer for 15 years for the programs we invest in for our employees. We offer top-ups for maternal leaves, generous vacation and leave time, competitive salaries, benefits, and retirement savings programs. We are committed to employee well-being and giving back to our community. We invest in our people because they are the reason for our success For more information, check out this video about Working at Bethany *INTERNAL APPLICANTS* Internal applicants must utilize their @bethanyseniors.com email address in order to be considered for the role; failure to do so may result in omission from the selection process POSITION SUMMARY The Collections Clerk is responsible for following up on outstanding resident dues, ensuring timely payments and maintaining positive relationships with residents. They work closely with the Finance team to manage billing discrepancies, answer inquiries, and ensure the accuracy of records. Their attention to detail and ability to communicate effectively will play a key role in supporting the financial health of the organization ESSENTIAL DUTIES, RESPONSIBILITIES, AND PERFORMANCE MEASURES SERVICE EXCELLENCE

• Contact residents via phone, email, and written correspondence to follow up on overdue accounts.
• Respond to resident inquiries regarding billing discrepancies, payments, and account status in a professional and timely manner.
• Maintain accurate and up-to-date records of all communication with residents regarding outstanding dues.
• Ensure all payment arrangements are clearly documented and followed up accordingly.
• Provide friendly, efficient service while ensuring compliance with internal policies and procedures.

LEADERSHIP

• Demonstrate a proactive approach in managing accounts receivable and addressing outstanding dues.
• Lead by example in maintaining professionalism and a positive attitude when working with residents, even in challenging situations.
• Take initiative in identifying patterns in late payments and collaborate with the team to develop strategies for improving collections processes.
• Promote a collaborative environment with the team, offering support when necessary to meet department goals.

TEAM WORK AND PROACTIVE LEARNING

• Collaborate with other departments, such as Finance and Resident Services, to resolve issues and ensure smooth operations.
• Actively participate in team meetings and contribute ideas for improving collections processes and customer service.
• Continuously seek opportunities for learning and improvement, whether through training or self-study, to stay updated on best practices in collections and customer service.
• Provide guidance and assistance to newer team members or colleagues needing help with resident accounts.

SAFETY

• Ensure all resident information is handled with strict confidentiality and in compliance with privacy regulations.
• Maintain a safe and secure work environment by adhering to company health and safety guidelines.
• Follow all procedures to ensure payment transactions are securely processed and documented.

QUALIFICATIONS EDUCATION

• Post-Secondary education in Business Administration, Accounting Diploma preferred.

EXPERIENCE

• Experience working within a Finance or Accounting Department or in a Business Clerk role at a long term care facility.

Position Information:

• Posting Number: 25-8732
• Position Number: SUP-CP64-999
• Location: Bethany Cooperate
• Classification: Collections Clerk
• FTE: 0.00
• Non-Union
• Department/Unit(s): Finance
• Position Type: Casual ( 6 month Temporary)
• Shift and Hours of Work: Days (8:00 am - 4:15 pm)
• Hours Per Shift: 7.75 hours
• Shift Per Cycle: Varies
• Position Start Date: Pending Application
• Posting End Date: Until filled

How to Apply: Like what you see and think you have what it takes to join our team? *INTERNAL APPLICANTS* Internal applicants must utilize their @bethanyseniors.com email address in order to be considered for the role; failure to do so may result in omission from the selection process Apply Online at: http://bethanyseniors.com/careers/ by submitting your resume and cover letter All applicants are thanked for their interest. Only those selected to move forward will be contacted Bethany Care Society is an equal opportunity employer Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.