Technical Lead

Affinity


Date: 2 weeks ago
City: North Vancouver, BC
Contract type: Contractor
Job Description:

On behalf of our public sector client, Affinity is looking for a a Technical Lead to coordinate technical teams on a project to migrate Genesys Call Centre to the Cloud.

Key Responsibilities:

  • Function as the Technology Enablement Lead for the CCRW Project, migrating existing on-premises Contact Centre capabilities to Genesys Contact Centre on cloud (CCaaS).
  • Support design and development of technical solutions for migration of 32 contact centres (across 7 lines of business) to CCaaS solution to enable new CX capabilities.
  • Oversee the overall IT plan, coordinating IT deliverables across delivery teams in a highly integrated environment.
  • Lead high-level design, code reviews, and solution demos/analysis.
  • Design, facilitate, and participate in workshops for digital solutions.
  • Manage issues and risks with respect to IT deliverables.
  • Provide status reporting to the overall CCRW Project Manager.
  • Manage stakeholders.

Deliverables:

  • Requirements, design, build and configuration, and sustainment documents.
  • Resource and activity forecasting, planning, and coordination.
  • Status reports, budget reviews, technology risk, and issues management.
  • Technology decision recommendations.

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 11725

Technical Lead to coordinate technical teams on a complex project to migrate Genesys Call Centre to the Cloud.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Behaviour Interventionist

ComForCare, North Vancouver, BC
5 days ago
BenefitsBonus based on performanceFlexible scheduleOpportunity for advancementTraining & developmentBehaviour Interventionist (BI) - In Home Care ComForCare Home Care is a leading provider of in-home care services, dedicated to enhancing the quality of life for our clients. We are seeking compassionate and skilled Behavior Interventionists to join our team and support children in reaching their full potential. In this role, you...

Maintenance Millwright

Seaspan ULC, North Vancouver, BC
3 weeks ago
Job DescriptionReporting to the Mechanical Maintenance Supervisor, the Maintenance Millwright will play a vital role in ensuring the consistent installation, maintenance, and optimization of machines, equipment, and other tools critical to the operational success of the manufacturing processes. You will work closely with the facilities and operations departments to support the implementation of innovative approaches aimed at improving the reliability...

Bicycle Mechanic (Part Time)

MEC, North Vancouver, BC
CA$20.59 - CA$21.68 per hour
3 weeks ago
If you’re looking for an opportunity to work with one of Canada’s most iconic outdoor retailers, we’ve got your dream job.MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures and as a...