Operations Officer

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Overview Responsibilities:

As part of the Shared Service – Wealth Operations, the Corporate Actions Dept. is responsible for the notification, tendering and processing of corporate action events to client accounts. The candidate would be working in a fast-paced environment and be required to assist the other Senior officers to meet deadlines for tender submissions to depositories / agents, and processing of both Mandatory and Voluntary events. The candidate should also be a strong team player, self motivated and demonstrate excellent client service.

Job Description:

The following lists the major accountabilities of the Mandatory Officer:

• Creation of mandatory notice and e-files and distribution of these notices.
• Review mandatory files assigned upon receipt to identify complexity of the corporate action, ensuring full understanding prior to payment. Take necessary action to ensure payments are made at the earliest possible time.
• Monitor and track payments using various systems.
• Upon receipt of payments, ensure payments are accurately made from a taxation perspective to client accounts on various systems.
• Reconcile all payments and files, to identify any out of balance issues.
• Maintain and track all files from receipt till file can be closed.
• Regularly follow up and update reconciliation system on outstanding items and immediately escalate any risk items to management.
• Assist associates and Help Line associates with processing inquiries and complex corporate actions.
• Ensure the reconciliation system has status updates and items are followed up on and cleared timely.
• Respond to e-mails, issues/inquiries in a timely manner.
• Maintain accurate records of statistics to measure departmental productivity.
• Bring forward any processing issues and proposes solutions to issues; provide new ideas to improve various Corporate Actions processes, procedures and systems.
• Demonstrate sound work ethic; positive attitude and willingness to learn change and succeed; exhibit confidence in performance of duties. Proactively provide assistance to other associates/groups within Corporate Actions and Wealth Management.

Qualifications/Competencies/Accreditation:

• Detail oriented.
• Possesses strong organizational skills.
• Possesses strong analytical and investigative skills.
• Knowledge of Microsoft Word and Excel skills.

• Industry Knowledge
• Knowledge of Corporate Actions and Clearing/Settlements would be an asset.
• Knowledge of ISM and or SEI would be an asset.
• University Degree
• Completion of CSC would be an asset.
• Completion of the Canadian Operations Course would be an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.