Client Service Coordinator

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. Bayshore is a Platinum member of Canada’s Best Managed Companies and was recognized as one of Canada’s Best Employers in Forbes 2023.

Join our team as a Client Scheduling Coordinator and connect patients, families, and healthcare providers. We seek individuals with superior customer service skills and a passion for scheduling.

Primary Responsibilities

• Communicate: Engage professionally with patients, families, staff, and funder organizations
• Process: Handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate to assess service needs
• Schedule: Assign care providers based on client needs and staff availability
• Coordinate: Ensure consistent caregiver assignments
• Notify: Keep patients and staff informed of schedules
• Utilize: Optimize staff schedules to meet care needs
• Document: Maintain records in the EMR
• Resolve: Address client concerns promptly

Why Join Us?

• Immediate Impact: Make a difference in the lives of patients and families
• Competitive Salary: Earn a competitive wage
• Health Benefits: Comprehensive health, dental, and vision insurance
• Paid Time Off: Competitive leave time
• Retirement Plan: Employer-contributed retirement savings
• Supportive Team: Collaborative team environment
• Growth: Opportunities for professional development

Job Qualification

Education

• Secondary School Diploma
• Completion of a related certificate/diploma preferred

Experience and Abilities

• Two years related customer service experience, preferably in healthcare
• Proven customer service skills
• Effective communication skills in English
• Ability to handle issues with tact and diplomacy
• Excellent computer skills
• Ability to prioritize in a fast-paced environment
• Proven organizational and teamwork skills
• Positive work and attendance performance
• Strong interpersonal skills
• Advanced competency in keyboarding and scheduling software
• French proficiency considered an asset for Quebec locations

Bayshore is committed to a safe environment for staff and clients. New hires may be required to provide proof of vaccination against certain illnesses.

At Bayshore Healthcare, we promote Equity, Diversity & Inclusion, fostering a culture of belonging.