Bilingual Customer Care Associate

What can you expect in this role?

• Respond to incoming calls and call out to customers in a courteous and compassionate manner
• Listen to customer and understand what matters to them in this claim and establish trust
• Gather all necessary claim adjudication information, using natural conversation flow
• Accurately input claim information on to InsurCloud to set-up claim
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services
• Create the FNOL and give all contact details to the insured

What do you bring to the role?

• Minimum Secondary school diploma
• Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
• Be an excellent communicator and comfortable with various computer applications
• An ability to use CDS and Guidewire would be an asset
• Bilingualism Required (must be fluent in English and French)
• Experience in Customer Service and/or experience working in an inbound call center would be an asset.
• No insurance industry experience required
• Your shift will be scheduled between 8:00AM and 8:00PM EST

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).