Part-Time VIP Ambassador

Position Summary

Don't miss an exciting opportunity to join Casino Nova Scotia's Food & Beverage team! This position functions as a Serving role for our VIP guests.

Under the direct supervision of the Manager, Food & Beverage, this position is responsible for providing a premier level of guest service to Casino VIP guests in a fast paced environment. The VIP Ambassador will have an above and beyond attitude to guest service and is a dynamic and proactive person who takes initiative and maintains and builds the client base, is collaborative, excels at multi-tasking, and must display exceptional communication and interpersonal skills. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Develops and maintains strong professional relationships with VIP players and potential new players
• Maintenance and Growth of Crown Room Players
• Acts as a resource for guests, management, and team members within the VIP areas: ensures the highest level of service and satisfaction
• Demonstrates and represents the values of superior service
• Maintains complete knowledge of and comply with all departmental policies, procedures, and standards
• Supports the marketing department with all VIP events and venues
• Provides beverage service following established standards of VIP service
• Provides food service designed for the Crown Room following established standards of VIP service
• Responsible for handling various financial transactions involving beverage service to guests
• Cleans and buses section
• Responsible for communicating any potential issues or concerns regarding responsible beverage service
• First point of contact for customer escalations including assessing situations for voiding or comping a meal to work
• Responsible for basic shift training and orientation for new team members from time to time
• Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
• Works as a member of the team and provides support to co-workers on shift to ensure an overall exceptional guest experience for all casino guests
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma required
• Completion of the Responsible Service Certificate “Serve Right - it’s just good business” is required
• Post-secondary degree in Public Relations, Marketing, Hospitality Services, or Travel and Tourism preferred
• 3 - 5 years of high-end guest service experience required
• Minimum of 1 year food and beverage serving experience in either a bar or restaurant setting required
• Proven leadership skills and qualities required
• Exceptional customer service skills required
• Cash handling experience required
• Satisfactory attendance is required
• Point of sales experience required; Micros experience an asset
• Excellent knowledge of Spirit, Wine and Beer required
• Ability to stand and carry a tray for the duration of a shift required
• Works quickly and efficiently under pressure in a busy, fast-paced environment. Ability to successfully obtain a Gaming License