Customer Service Representative

Linus Tech Tips is one of the worlds most renowned and influential technology-focused YouTube channels and online communities. With millions of subscribers and a deep passion for all things tech, we are dedicated to providing our audience with informative, entertaining, and exciting content.

WHO WE ARE

WHY WORK HERE?

We’re looking for world-class talent to join our team! Our aim is to foster a culture of creativity and collaboration at work, so we can inspire our audience to be more curious about the world around them. Located half an hour from Vancouver and two hours from Whistler mountain, our office in Surrey lets our team members live and play in beautiful British Columbia.

WHO YOU ARE

You’re driven, curious, and passionate about all things tech. Whether it’s brainstorming the next big idea, diving into data, or getting hands-on with the latest gear, you bring energy and expertise to everything you do. You’re a humble self-starter, aiming high with every step, yet willing to stumble and learn in order to grow.

EQUAL OPPORTUNITY STATEMENT

We’re proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, place of origin, Indigenous identity, religion, family/marital status, physical disability, mental disability, sex, age, sexual orientation, gender identity or expression, political belief, or conviction of a criminal or summary conviction offence unrelated to employment. At our companies, we’re committed to building a workforce that is representative of the audiences we create for, by building a culture where everyone feels like they belong.

JOB PERKS

DEVELOPMENT

Reimbursement of eligible skills development programs and courses.

PAID TIME OFF

Paid personal leave as well as vacation time.

SWAG

Access to swag from lttstore.com, tech, and other goodies.

HEALTH COVERAGE

Extended health benefits and dental plan.

PHONE PLAN

We provide a comprehensive phone plan for our employees.

WELLNESS

Flexible schedules, frequent game nights, and exciting company outings.

GRSP MATCHING

Employer matching plan for your retirement.

JOB RESPONSIBILITIES

As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

Duties:

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner

• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise

• Categorizing interactions with customers used towards reporting and responding to customer issues on a macro level

Job Requirements:

• Minimum of 1 year of experience in a customer service role or other customer-facing environment

• Strong English language fluency and written communication skills

• Strong ability to understand and empathize with our customers

• Strong attention to detail

• A typing speed of 60 words per minute or faster

• Excellent interpersonal skills and ability to interact with people of varying personalities

Assets:

• French language skills are considered a plus

• Flexible schedule with availability to work extended hours

• Interest in e-commerce

Compensation:

For this position, the typical hiring salary is CAD $45,760 per year. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Creator Warehouse's compensation structure is rooted in a performance and merit-based approach that acknowledges the performance of both the individual and the team.