Service Coordinator

We are hiring a Full-Time Service Coordinator for our Markham Office (Hybrid - 2 to 3 days in office)

Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff. All activities are conducted within the policies, procedures and standards of confidentiality of SE Health.

Must be available for 3 weeks of mandatory training (8am-4pm) to start with

POSITION RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

QUALIFICATIONS:

• Relevant post-secondary education
• MS Office computer skills at an intermediate level
• Experience with management of multiple databases
• Courses in medical administration or health care training are preferred

POSITION REQUIREMENTS:

• Intermediate data entry/keyboarding skills
• Must be available days, evenings and weekends
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Related work experience and a familiarity with community health care services is preferred
• Bilingual in French and English is an asset
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [email protected] at your earliest convenience