Income Support Operations Student

About Us! The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum: Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Recognizing our shared humanity and land
• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

Duties/Responsibilities

• Verifies, prints, and prepares social assistance payments generated by provincial social assistance database, and issues reloadable payment cards.
• Processes third party invoices for payment (e.g., vision care, prescriptions).
• Provides clerical and administrative support and client service to the Section. Enters information in databases.
• Responds to inquiries from clients, staff, vendors and community agencies, or directs to appropriate staff.
• Processes mail.
• Uses provincial software to confirm information, process payments, and respond to client inquiries.
• Uses a computer approximately 80% of the time. Communicates with third parties, clients and staff approximately 20% of the time.
• Works in a standard office environment.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of general office procedures, analysis, word processing, customer service, basic accounting, and financial procedures, acquired through current enrollment in a post-secondary program.
• Knowledge of and ability to comply with policies, procedures, and related legislation (e.g., privacy).
• Organization skills to process client and administrative requests according to established guidelines.
• Ability to work independently and adapt to changing priorities.
• Communication skills to provide customer service and respond to client inquiries; gather required information; take messages; and participate as an effective team member.
• Computer skills with ability to use software such as Microsoft Office (including Excel) and provincial systems.
• Ability to take accurate messages.

Additional Information

To be considered for employment as a student, a person must be: registered as a full-time secondary or post-secondary student in an accredited institution, or currently recognized as having full-time status by the academic institution but applying for a school vacation, practicum or work term, or returning to full-time studies in the next academic term. Students who are in their final year of academic study and who are not intending to return to full-time studies are eligible for student employment up until the time they convocate. Students participating in education and retraining programs at the post-secondary level, though not full-time students, are eligible for related student employment opportunities, where appropriate.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity, and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.

The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).