Customer Service Representative

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to be recognized by Top Employers institute as one of the best workplaces in North America & Canada.

Kaycan has an exciting career opportunity for a Customer Service Representative based in Winnipeg to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

WHAT’S THE JOB?

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role:

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one of our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
• Address client inquiries regarding order status and complete order adjustments in a timely manner
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
• Liaise with head office and other branches within Ontario to solicit inventory to meet customers’ needs
• Updating, referencing and maintaining customer accounts in our inventory/CRM system
• Investigate and troubleshoot customer service issues and offer solutions to our customers
• Directing customer leads to outside sales and creating new customer accounts for sales team
• Process and apply refunds/returns for customer accounts
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Maintain customer data and update changes to existing accounts in the corporate database

What’s important to have to apply:

• Strong team player with excellent customer service skills
• Proactive & Positive mindset, providing solutions and executing with impact
• 2+ years’ experience in a similar role dealing with customers in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer experience: Microsoft Office
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer-facing environment

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request.

Benefits:

• Family Focus & Balance: Parental leave, paid time-off, Employee Assistance Program
• Financial Security: Competitive RRSP plan
• Volunteer Day off: One paid day a year to volunteer with a registered charity
• LiveWell Program: Rewarding living a healthy lifestyle

Why Work with Us?

At Saint-Gobain, our employees pride themselves in belonging to an organization with core values: Trust, Empowerment, & Collaboration. Our culture encourages diversity and inclusion while our products make the world a more beautiful and sustainable home.

Job Types: Full-time, Permanent

Pay: $40,000.00 per year

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: In person