Customer Service Representative 1

Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

JOB SUMMARY

The Customer Service Representative 1 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items from customer communications.

COMPANY'S MISSION AND VALUES

The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy

REPORTING STRUCTURE

The Customer Service Representative 1 is part of the Customer Service Team and reports to the Customer Service Manager. This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
• Process & expedite requests (red orders or overnight shipments).
• Monitor and execute on information contained in the regional communication mailboxes (e.g. Northeast orders mailbox).

REQUIREMENTS

• Associates Degree in Business or equivalent experience required.
• SAP experience preferred or other ERP experience.
• At least 3 years of direct customer service experience in a fast paced environment is preferred.
• Customer focus and adaptability to the business needs.
• Experience in customer call center for manufacturing environment a plus.
• Ability to interpret technical business documents including customer purchase orders.
• Must be able to professionally communicate with customers both verbally and in writing.
• Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Detail oriented.
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Ability to multitask and prioritize.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.

The base pay for this position ranges from $58,000 - $62,000 CAD annually with a target performance bonus of 7% of an employee’s annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo