Support Services Coordinator

Are you a leader who’s completely focused on helping your team be successful? Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment? Are you a people-focused supportive leader who holds people accountable and supports them along the way? Are you organized and able to multi-task? If you’ve answered yes, then we would love to hear from you!

This person would be responsible for helping lead and coordinate the above wing and below the wing experience for Executive Aviation’s team at the Saskatoon International Airport (YXE) base. The ideal candidate would have fantastic people skills, office administrative skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, Below the Wing team, logistically plan and order supplies, as well as supporting our local General Manager.

This role reports to the local General Manager and should be triggered to help alleviate the administrative responsibilities from the base leader.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.80 - $25.00/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Based on the budget and GM or SM feedback, create efficient Team Member work schedules for above and below wing operations
• Complete schedule related administrative tasks, including updating Payworks, ensuring Coordinators can assign duties to Team Members on shift
• Maintain billable information accurately in SharePoint and Vortex to ensure all services can be billed in a timely manner
• Liaise with airline or contract personnel to reconcile billable services, glycol fluid, and other inventory or account related items
• Ensure Coordinators flight log information is accurately captured, completing any ‘out of scope’ documentation as needed
• Approve bi-weekly payroll timecards and provide additional administration support through Payworks
• In cooperation with Team Experience, assist with change forms for milestone, status or positional changes
• Ensure Coordinators de-ice inventory, logs, and winter documentation is updated accurately
• In collaboration with base leadership, analyze and examine key performance indicators related to Team Member schedules and flight schedules
• Own the inventory and asset management process for office supplies, grooming supplies, uniforms, airport passes, etc.
• In collaboration with base leadership, participate in the forecasting/hiring needs decisions, participating in the full recruitment process and ensuring notes and documents are uploaded to JazzHR
• Work with the local leadership team, assisting with the onboarding of new Team Members, including meeting with them, ensuring appointments are set up, Welcome packages set up and delivered
• Other duties as assigned

Qualifications

• 2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset
• A RAIC/Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Great organization skills and the ability to multitask
• Previous experience managing/building a schedule would be an asset