Regional Manager

Are you passionate about helping others thrive and excel? Do you enjoy building relationships, supporting teams, and creating lasting positive impacts on client satisfaction and clinic performance? As a Regional Manager with HearingLife, you will play a crucial role in leading teams and driving success across clinics in your region, ensuring that every client experience reflects our dedication to better hearing health.

You will have the opportunity to shape the future of hearing healthcare by empowering clinic staff to achieve their best, cultivating new client relationships, and ensuring that each clinic in your region meets its performance goals. As the bridge between company vision and local clinic operations, you’ll motivate your team to deliver on service standards while providing them with the tools and guidance they need to excel. If you are a skilled people leader with a client-centered approach, we would love to hear from you!

ABOUT HEARINGLIFE CANADA

HearingLife Canada, along with National Affiliated Partners, is the largest provider of hearing healthcare services in Canada. Through our National Campaign for Better Hearing (campaignforbetterhearing.org), we aim to increase awareness of hearing loss and its effects, all while making a difference in people’s lives. With over 350 clinics across Canada, our simple vision is “To help more people hear better.”

HOW YOU WILL MAKE AN IMPACT

As Regional Manager, you will lead with a people-first approach, managing the individuals and overall performance of clinics within your region. Reporting to the Divisional Sales Director, you will inspire teams to deliver exceptional client service and foster an environment where every client interaction reflects our commitment to improving lives through better hearing. You will work to exceed both short- and long-term regional sales goals, bringing an energetic approach to cultivating new business and optimizing clinic performance. This role offers a hybrid working environment where you will be travelling within your region approximately 60% of your time.

Client Service Excellence: Lead by example, creating a client-first atmosphere in each clinic within your region. Coach and support clinic teams to ensure exceptional service and client satisfaction.

Team Leadership: Manage, mentor, and support individuals in your region, fostering a positive, growth-oriented environment. Help each team member excel in their roles and nurture their career development.

Performance Management: Oversee clinic operations and performance, setting goals and ensuring adherence to company standards. Regularly assess clinic achievements and take action to improve results.

Relationship Building: Establish and nurture strong relationships with clients, healthcare professionals, and community partners.
Strategic Planning: Work collaboratively with your team to identify new market strategies and growth opportunities that align with HearingLife's goals.

Client Excellence Certification: Lead by example to become certified in Client Excellence Training, our business operating model. Guide your team to achieve all the right things for our clients.

WHAT YOU WILL BRING

• A related post-secondary degree, with 5+ years of management experience, ideally in healthcare sales
• Proven leadership abilities and a people-first mindset, with a passion for coaching and developing teams
• Excellent verbal and written communication skills, with an ability to connect and interact effectively
• Familiarity with Windows applications (word processing and spreadsheets) and a keen attention to detail

WHAT WE OFFER

• Competitive compensation package
• Industry leading Paid Time-Off (PTO) including vacation and 10 Wellness Days
• Bonus Incentive Program
• RRSP Matching
• Healthcare and Dental for employee and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness and on select Demant products

VALUES

The incumbent is required to behave in accordance with our Demant Values:

• We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
• We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
• We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
• We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

ACCOMODATION

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.