Data Operations Specialist

Your Role:

Data Operations is responsible for all aspects of portfolio data exchange and support across trade processing, pricing, and position data. The group has an operational and a strategic mandate to fulfill. This is accomplished through a location strategy that combines presence in strategic locations close to our client needs and the utilization of standardization, centralization, and scale in our operational Centre of Excellence (CoE) locations.

The successful candidate will be part of the Data Operations department whose primary responsibility will be to ensure the effective management of all aspects for outbound instructs, and swift trade instructions. As a group with representation in Asia Pacific, Europe, and North America, the team provides seamless support to all CFS offices on a global basis.

The candidate will have a comprehensive understanding of the fundamentals of Swift reporting data points. The successful candidate will have the ability to manage swift and instruct work processes and workflows, and interact with high profile clients. This position requires experience in the development of XSLT stylesheets and a strong understanding of SQL language.

He/she will demonstrate the ability to multi-task on multiple items based on functional priorities and objectives.

As a trade instruction expert, the candidate is responsible for oversight of BAU deliverables of Data Operations, overseeing the configuration & monitoring of all outgoing Swift and instruct data to ensure timely receipt and delivery to satisfy Citco client SLAs.

• Responsible for ICE Instruct and Swift maintenance and support, including investigation and management of Trade Instruct and Swift data issues.
• Understand Swift NACK messages and how to resolve.
• Ability to understand and implement logic for the full lifecycle of OTC instruments.
• Building bespoke stylesheets for instrument types across a variety of Prime brokers and Vendor matching platforms.
• Communicate effectively with both internal and external parties to discuss reporting issues. This includes clients, Prime Brokers, Counterparties, and Banks in addition to internal CFS teams.
• Ensure all kick outs and month-end breaks are timely resolved with external 3rd parties.
• Enhance existing XSLT stylesheets without adversely impacting existing configurations.
• Demonstrate ability to host and own daily breaks calls with clients and external parties. Responsible for driving forward these calls and articulate Citco’s position, timelines, etc.
• Demonstrate ability to understand broker file specs and build new XSLT stylesheets.
• Timely resolution of any delay processing trades to the street on T.
• Takes a proactive approach to solving issues, displays initiative and contributes ideas for increased efficiencies and/or automation of the various support procedures.
• Work closely with development, client/vendor, and operations teams to schedule Swift releases, changes, and updates to interfaces and applications.
• Configure and maintain reporting interfaces as per internal and external business instructions, including investigation and addressing post-implementation discrepancies as required.
• Identify opportunities for efficiencies, risk mitigation, standardization, and automation and work with managers and team to translate into actionable projects.
• Assist with the management of P1/P2 calls and ensure that standard procedures are adhered to.
• Display exceptional solving skills. Candidates are required to research problems reported by operations teams to determine if an actual problem exists or if additional training is required. When an actual problem exists, they need to find a workaround in a timely fashion.
• Ability to explain technical concepts to users in terms that can be easily understood.
• Strong knowledge of databases or experience using SQL Server (T-SQL) and/or Visual Basic is required.

Operational:

• Based on requests from internal Operations and Client Integration teams, manage all requests for trade instructions and Swift Enhancements.
• Configuration & maintenance of electronic interfaces that exchange outbound data from Citco applications.
• Proactive monitoring of data flows end to end – data is an integral precursor to Citco’s service to clients.
• Participate with feedback and enthusiasm, challenging the status quo, and continuously strive to improve current processes.

Strategic:

• Provide leadership in establishing standards & benchmarks in the area of portfolio data interfaces - for Citco and the industry as a result.
• Collaborate with Citco Technology to analyze, develop & enhance internal tools that support increased levels of automation and intuitive self-service for operations.

About You:

• You have 3+ years in financial services with exposure to Technology operations, change, and release management mandatory.
• Experience and success in managing demanding stakeholders a necessity.
• Experience and success in a multi-cultural & global setting will be a distinct advantage.
• Natural flair for technology a requirement.