Retail Account Representative

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

We are looking for a Retail Account Representative

Responsibilities

• Manage assigned store territory to execute on key priorities and metrics
• Build relationships with assigned store’s sales reps and management to achieve quotas and deliver on priorities
• Assist in designing and developing promotions to achieve targeted market share and revenue within territory
• Train and coach Retailer’s Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Rogers Suite of Products Market Share for new and existing Rogers customers
• Work with Retailers to plan and organize exclusive Rogers and FIDO Weekend Events and onsite duty demo days
• Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share
• Timely customer issue resolution and response to Retailer’s escalations/inquiries
• Analyze sales reports and territory sales breakdown by market/banner
• Assign targets and build plans with Retailers based on percentage of contribution
• Gather and provide feedback on market insights and competitive intelligence for assigned territory
• Ensure Rogers/FIDO/Chatr and residential cable products are properly represented (end-caps, functional demo’s, current collateral, etc.)
• Monitor inventory levels and report issues and recommendations to Management
  
  

Qualifications

• Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry
• Demonstrated technical competence with MS Office - Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment
• Excellent analytical, problem solving, planning, and organizational skills
• Solid interpersonal, communication, and relationship-building skills
• Ability to work independently and as a team member
• Territory management experience is preferred
• Ability to work effectively under pressure in a fast paced environment
• Willingness to work flexible hours to meet changing deadlines
  
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time

Shift: Flex Time

Length of Contract: Not Applicable (Regular Position)

Work Location: 150 Rene Levesque E, Suite 304 (072), Quebec, QC

Travel Requirements: Up to 75%

Posting Category/Function: Sales & Account Management

Requisition ID: 314250

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail

Location:

Quebec, QC, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs
• available for full-time and part-time permanent employees, some restrictions apply
  
  

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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