Customer Service Representative

Location: Surrey, BC, Canada

Employment: Part-time Temporary Contractor, 2 months

Creator Warehouse (CW) is looking for a Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we’ve become known for to carry over to the after sales experience!

At Creator Warehouse, we know that maintaining a solutions-oriented, friendly and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Customer Service Supervisor, you’ll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You’ll also ensure that those needs are communicated internally, so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you’ll have a wealth of knowledge and support to assist you along the way!

As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

Duties:

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise 
• Categorizing interactions with customers used towards reporting and responding to customer issues on a macro level

Requirements:

• Minimum of 1 year of experience in a customer service role or other customer-facing environment
• Strong English language fluency and written communication skills
• Strong ability to understand and empathize with our customers
• Strong attention to detail
• A typing speed of 60 words per minute or faster
• Excellent interpersonal skills and ability to interact with people of varying personalities

Assets:

• French language skills are considered a plus 
• Flexible schedule with availability to work extended hours
• Interest in e-commerce

Compensation:

For this position, the typical hiring salary is CAD $45,760 per year. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Creator Warehouse's compensation structure is rooted in a performance and merit-based approach that acknowledges the performance of both the individual and the team.

Equal Opportunity Statement

CW is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, gender identity or expression, political belief, or conviction of a criminal or summary conviction offence unrelated to employment.

At CW, we’re committed to building a workforce that is representative of the audiences we create for, by building a culture where everyone feels like they belong.