Inside Customer Care Representative

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive Pay
• This position is primarily remote with the expectation that the candidate should be near a branch to attend branch meetings or as required.
• Extensive Training with Best-in-Industry Resources
• Career Advancement Opportunities across Business and Geographies
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
• Flexible Schedules & Work Arrangements such as Hybrid or Remote Work within Vancouver
• Refer-A-Friend Bonuses
• Encouraging, supportive, and collaborative team environment

The right person listens to understand customer needs, probes to recognize opportunities, solves problems, and recommends solutions. The candidate we are looking for must have a passion for customer focus and service understanding to promote the Johnson Controls value proposition to building owners' facilities and information technology (IT) leaders.

You will build and develop long-term customer relationships/partnerships with assigned accounts by providing business and technical solutions, including renewable service agreements and labor & material solutions. These will serve as a foundation for managing and building your book of business in a defined region and specific account relationships. To be successful, you will execute the sales process and cultivate growth by managing long-term relationships and identifying, qualifying, nurturing, and closing new sales opportunities with your customers.

You will be responsible for generating service sales opportunities via phone, email, and social leads. Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers, and IT managers. Interacting with your customers daily, you will identify and offer appropriate solutions or hand off any qualified leads for opportunities outside of your scope to an outside sales partner. You will be responsible for generating secured orders and margins, through service product selection assistance and provoking quotes and proposals to solve your customers’ needs.

• 2 years of Inside Sales, telemarketing selling, or business experience
• Undergraduate degree (preferred) or 2-year degree & relevant experience
• Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software, and e-mail
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• A high level of integrity, and resilient temperament

• 2 - 4 years of Inside Sales, telemarketing selling experience, or business experience at a product company
• Track record of over-achieving goals. Demonstrated ability to influence account decision-makers at critical levels.
• Strong phone presence and experience dialing dozens of calls (45-60 on average) per day
• Experience working with a CRM database
• Ability to rapidly build knowledge of Johnson Control’s product lines
• Experience in HVAC/controls industry is highly preferred