Technical Analyst 2 - Information Systems

City of Moncton

Date: 2 weeks ago

City: Moncton, NB

Contract type: Full time

This position reports to the Technology Integration Manager.

The Technical Analyst 2 is accountable for the configuration, installation and continuing support of end-user physical and virtual computers, peripheral equipment, printers/copiers and client applications software. As Information Systems Service Desk, the Technical Analyst 2 will provide senior support to the Service Desk and provide first-tier knowledge and functional support to end-users as well as manage the escalation of support issues through to resolution. The Technical Analyst 2 works with members of the Infrastructure, Business Solutions, and IS management to plan and implement end-user service delivery. They will also take guidance from and support the Infrastructure Team as needed.

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