Bilingual IT Support

Bilingual IT Support (Hardware & Software)

Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defense, and space industries.

We are currently seeking a qualified Bilingual IT Support (Hardware & Software) to join our team.

Location: St-Laurent, Quebec

Schedule: Onsite

Description

Reporting to the IT Leader you will join the Client IT Operations & Infrastructure Team and will be primarily responsible for delivery of first line IT Support and Simulator Support (both telephone and in person) for Client employees and customers in our Montreal Training Center.

An excellent opportunity to gain exposure to various technologies including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance, and many others.

Responsibilities

• Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software
• Onboard new hires and Offboarding of existing personnel
• Maintain IT hardware & Software in the asset database
• Log incidents and requests in the IT Service Management system (BMC Helix)
• Install, configure, and troubleshoot company applications
• Support simulator issues and perform morning readiness procedures.
• Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person
• Support Client instructors in resolving classroom issues
• Ad-hoc work on exciting new projects, deploying new software & hardware solutions
• Collaborate with other IT teams located worldwide in all time-zones
• Ad-hoc travel to other Client offices may be required
  
  

Qualifications

• 1-3 years of experience in IT Support / Helpdesk role or similar (IT graduates with no experience will also be considered)
• Proficiency in English language both written & verbal
• Excellent communication and customer service skills
• Excellent analytical and troubleshooting skills using logic and search engines
• Self-motivated and able to think on one’s feet unsupervised
• Fast learning skills due to dynamically changing, fast-paced environment
• Excellent attention to details and ability to self-organize the busy workload
• Great patience, stress tolerance and ability to multitask / juggling priorities
• Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages
• A technical school, an IT degree or relevant equivalent experience
• Available to work in the evening (2-11pm)
• Ability to commute between site with their car
  
  

About The Client

Global leader in simulation and modeling technologies, providing training solutions for sectors such as aviation, defense, healthcare, and transportation. The company specializes in designing and manufacturing flight simulators, offering pilot training, and developing advanced virtual reality systems.

Aversan recruits top professional talent in the industry, providing quality software, hardware and systems engineering solutions for a variety of industries and applications. Upon reviewing each candidate's information, Aversan will only contact eligible individuals for the above-mentioned positions.