Life Insurance Policy Service Associate

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

What is this role responsible for?

We are seeking a dedicated and detail-oriented Life Insurance Policy Service Coordinator to support 2-3 life insurance specialists. This role involves managing, coordinating, and facilitating in-force policy service for active life insurance policies, as well as handling assigned orphan accounts. The ideal candidate will possess an active life insurance license and have a strong background in life insurance policy administration.

What will your role be responsible for?

• Provide comprehensive administrative support to 2-3 life insurance specialists.
• Serve as the first point of contact for clients, providing prompt, professional, and courteous assistance via phone, email, or in-person. Answer policy-related inquiries, striving to resolve issues and concerns in a timely and satisfactory manner.
• Manage and coordinate in-force policy service requests, ensuring timely and accurate processing.
• Facilitate communication between clients, insurance specialists, and insurance carriers.
• Handle assigned orphan accounts, providing exceptional service and support.
• Manage and process life insurance claims, ensuring all documentation is complete and accurate.
• Maintain accurate records of policy changes, updates, and client interactions.
• Manage and coordinate policy reviews and client meetings, including assisting in the preparation and conduct of policy reviews.
• Ensure compliance with all regulatory requirements and company policies.
• Address client inquiries and resolve issues related to in-force policies.
• Collaborate with Sales Associates for cross-training and act as backup support during peak periods, absences, or vacations.
• Work with team members to improve service processes and client satisfaction.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

• Active life insurance license (including Accident and Sickness) is mandatory.
• A minimum of 2 years of experience in life insurance policy administration or a similar role, preferably in a brokerage agency or national account firm with a high degree of client contact.
• Multi-carrier product knowledge including fundamental concepts, practices, and procedures used in the life insurance industry;
• Familiarity with industry regulations and compliance standards;
• Strong organizational and time management skills.
• Proficiency in using insurance policy management software and Microsoft Office Suite.
• Effective communication and interpersonal skills across multiple client interactive platforms (in-person, virtual, phone and mail) and an ability to explain complex concepts in a clear and concise manner.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

How to differentiate yourself from others:

• Life insurance sales experience;
• Other industry education or designations (e.g CFP);
• Knowledge of Equisoft Centralize, Microsoft Dynamics CRM, and/or Dataphile; and/or
• French proficiency is an asset.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at [email protected]. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $50,000-60,000 in addition to competitive performance bonuses/incentives.