Transit Supervisor

Transit Supervisor

PWTransit is seeking a full-time Transit Supervisor for its operation in the East Kootenay Region. In this role, you will be part of a world-class team of innovators and industry leaders who are passionate about providing safe, reliable, and efficient transportation. You are a leader who thrives on making a difference—committed to moving people and ensuring every journey is a positive one. Our culture is driven by inclusivity, empowerment, and pride, built on a shared belief in the power of a positive attitude.

We seek individuals who prioritize safety, lead collaboratively, deliver on commitments, and empower their teams to achieve excellence while fostering an inclusive workplace.

Salary Range: $65,000 to $75,000 annually, plus a comprehensive benefits package

Position Overview

Reporting to the General Manager, the Transit Supervisor will oversee a team of approximately 40+ Transit Operators, ensuring passenger needs are met while providing leadership and support to the team. This role operates on a five-day workweek schedule, which may include early mornings, late nights, weekends, and holidays, depending on operational needs.

Qualifications

• High school diploma or equivalent
• Several years of experience as a Transit Operator, combined with supervisory experience, is preferred; however, candidates with extensive experience in management or supervision in related fields will also be considered
• Strong conflict resolution skills and a commitment to exceptional customer service
• Class 1 or 2 driver’s license with an air brake endorsement is an asset (the company is willing to assist in obtaining a license upgrade)
• Proficiency in Microsoft Office (Word and Excel)
• Experience with online databases and work platforms is an asset
• Experience in transit scheduling is considered an asset

Responsibilities

• Provide on-road supervision of transit operations across the East Kootenay Region
• Conduct annual performance evaluations for Conventional, Custom, and Community Transit Operators
• Monitor radio communications and activity at transit exchanges, responding to on-road operational issues
• Ensure adherence to radio communication procedures, particularly in coordinating passenger transfers between routes
• Conduct covert and overt audits of on-time performance
• Enforce operating procedures and compliance with relevant statutes and regulations
• Dispatch and implement temporary adjustments to routes, driver assignments, and vehicle allocations as needed due to traffic, capacity, breakdowns, or weather conditions
• Initiate emergency assistance procedures in the event of collisions or passenger injuries and conduct formal incident investigations
• Ensure completion of incident/collision reports as required
• Maintain a daily log of events, including but not limited to missed or late service, customer concerns, passenger pass-ups, and driver performance notes
• Identify workplace safety hazards and develop/implement corrective controls
• Provide driver training and instruction, including new hire training
• Perform administrative office duties as needed