Sales Support Supervisor

Position Summary

JOB DESCRIPTION

The primary responsibility of this role is to supervise the execution of tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. Required to take an active role in maximizing sales in office supplies and ensuring complete customer satisfaction. Assesses and evaluates direct reports, and takes a lead role in providing guidance, training and coaching on company initiatives, sales programs and product knowledge to maximize sales and earnings. This associate will also have keyholder responsibilities (open and closing the store) and will perform Manager on Duty shifts.

Primary Responsibilities

MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES

• Actions procedures to uphold company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays.
• Accountable for product flow to the sales floor, replenishment of merchandise and organization of midstocks and overstocks.
• Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures.
• Responsible for the out of stock procedures to maintain replenishment.
• Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office.
• Take a lead role in preparing for inventory count(s), participate in the inventory taking process, and follow up on variances.
• Oversees the coordination and execution within the receiving area and maximizes department productivity.
• Maintains and sustains an efficient filing system for all relevant paperwork as per company standards.
• Accountable for the execution of the return to the vendor (RTV) and Ebay process.
• Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics.
• Where applicable, coordinates fulfillment centre receiving.
  
  

SALES LEADERSHIP

• Partners with management to set sales goals and targets. Ensures team understands connection between store financial success and bonus programs.
• Leads, promotes and coaches selling and cultivates an inspired selling culture with aisles associates.
• Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs.
• Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates.
  
  

GENERAL LEADERSHIP

• Participates in the recruitment, hiring and onboarding processes.
• Accountable for training and coaching associates.
• Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of associates.
• Partners with management to performance manage direct reports including documentation.
• Participates in the Manager on Duty program.
• Responsible for closing and opening of the store.
• Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc).
• Accountable to understand general company policies and provide guidance to staff as needed.
• Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
• Identifies and communicates suggestions for improvements in all areas of business.
• Ensures the execution and maintenance of process excellence standards and initiatives.
• Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
• Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
• Keys out store-use and merchandise as requested.
  
  

LOSS PREVENTION / PRIVACY

• Follows proper store opening and closing procedures, including alarm checks and security walks.
• Proactively models and ensures team's understanding of and adherence to all privacy policies and procedures.
• Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
• Assists in maintaining inventory related procedures to ensure SKU integrity and prevent shrink.
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. As a keyholder, this position is required to verify bag checks.
• Merchandising and Replenishment 60%
• Sales Leadership 10%
• General Leadership 25%
• Loss Prevention/Privacy 5%
  
  

Qualifications

Basic:

• Demonstrates leadership ability.
• Ability to make decisions with integrity that supports company guidelines and makes good business sense.
• Ability to resolve customer concerns in a diplomatic manner.
• Ability to engage customers in a friendly and professional manner.
• Capacity to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers.
• Ability to work effectively with ongoing distractions is necessary.
• Can engage appropriately and work as part of a team.
• Capacity to work independently and seek out assistance as required.
  
  

Preferred

Experience:

• 3-4 Years of Retail customer service is preferred.
• 1-2 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.
  
  

Education

• Successful completion of high school is preferred.
  
  

Additional Information

• Conditions of the work environment are such that minor stress or physical discomfort may occur.
• Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management.
• Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced.
• Output of physical effort is required through lifting, bending, pulling, twisting, etc. Movement of freight by use of ladders, forklifts and stock pickers is required.
• Forklift certification may be required.
  
  

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.