Assistant Service Center Manager

Description

POSITION OVERVIEW

Responsible for assisting the Service Centre Manager in leading employees and the operation. Ensure customer satisfaction by moving all shipments on time and damage free, while observing company and regulatory policies and procedures

Essential Job Duties / Responsibilities

• Establish and maintain effective working relationships involving communication
• Ensure that daily pre-shift meetings take place with all employees every day
• Assist service centre manager in communicating and aligning the service centre’s culture and operating plan with FedEx Freight’s vision and mission promoting organizational change
• Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
• Convey clear expectations and hold people accountable for achieving goals, apply applicable corrective action when necessary to redirect employees
• Responsible for the clean and safe working condition of the facility and equipment
• Participate in the centre health and safety committee and support their activities
• Ensure all security measures are taken to protect employees, freight, equipment, and the facility
• When required, communicate with sales to ensure operations/sales alignment and that customer’s needs are met
• Continually review centre’s shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer’s needs; create action plans as required to address opportunities
• Work with the service centre manager to lead employees in maintaining all service centre processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycle
• Lead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipment
• Review and monitor all production and efficiency measurements as reported in various measurement formats and create action plans for any opportunities
• Search for ways to improve by communicating with and involving service centre employees
• Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
• Assist with the review of invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possible
• Work with general office and Operation Support to ensure consistency and compliance in all service centre task requirements and expectations
• Communicate routinely with service centre manager to ensure alignment in leadership direction and guidance
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required
  
  

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Knowledge, Skills & Abilities Required

• High School diploma or GED equivalent, required
• Post-secondary degree or four (4) years directly related work experience
• Minimum five (5) years transportation experience; including three (3) years leadership experience
• Bilingual (English/French) preferred; required in Quebec
• Thorough knowledge of LTL Industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
• Professional verbal, reading and written communication skills (documentation, communication with peers, supervisors, etc.)
• Decisive, consultative, inclusive leadership style
• Demonstrated experience and ability to lead organizational and cross-sectional teams
• Excellent interpersonal skills and strong presentation skills, as well as, strong ability to persuade, collaborate, and partner with all levels within the organization
• Excellent time management, organizational, analytical and problem-solving skills, including excellent attention to detail
• Ability to manage competing and changing priorities
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Ability/willingness to learn new applications, software, systems, and equipment as required
  
  

WORKING CONDITIONS

Hours may vary due to operational need

Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Flexibility and adaptability to working environment

Preferred Qualifications: M-F, 17:00 start

Pay Transparency

Pay: