Issue Verification Specialist

Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.

We're a dedicated team, driven by 4 values; Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest Growing Company, 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte's Fast 50 in Technology, #4 on Forbes Canada's Best Startup Employers and are Great Place to Work Certified in Canada. If you're interested in joining a team poised for greatness, we hope you'll apply!

About the role:

Are you passionate about bridging the gap between technology and customer satisfaction? Noibu is seeking a meticulous Issue Verification Specialist (AI Labeller) to help us refine our cutting-edge AI tools through increased prioritization accuracy. This is your chance to be part of a dynamic team that’s transforming the eCommerce landscape.

In this role, you’ll play a key part in verifying critical technical issues that impact our customers’ websites, ensuring the data we use to train our AI is precise and actionable. Your efforts will directly influence Noibu's AI systems and help deliver unparalleled value to our clients.

What You'll Do:

• Manually analyze session recordings to determine whether flagged issues are valid, ensuring they are categorized correctly for customers
• Provide high-quality labelled data that will train Noibu’s AI algorithms to detect better and prioritize eCommerce errors
• Maintain a low rejection rate by adhering to Noibu’s verification guidelines and collaborating with the SE team to refine processes
• Contribute to reducing issue verification backlogs and ensuring that verified issues drive real impact for our customers
• Collaborate closely with the R&D team, sharing feedback and insights to improve verification quality and efficiency
  
  
  

Who You Are:

• Have a robust analytical mindset and a keen eye for details in session recordings
• Experience or an interest in eCommerce, user experience, or AI-driven tools
• Exceptional problem-solving skills and a systematic approach to tackling challenges
• Strong communication and teamwork skills to align with internal teams and stakeholders
  
  
  

What's in it for You

• At Noibu, we value our team members and aim to provide an environment where you can thrive:
• Impactful Work: Join a growing company where your work directly affects the customer experience and company success
• Career Development: Gain experience in a cutting-edge industry with AI, eCommerce, and quality assurance exposure
  
  
  

Why should you consider Noibu?

We’re working to be Ottawa’s next Unicorn

Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.

Compensation

We're a pay-for-impact company that is striving to lead the market in regard to compensation. Outside of your base salary, you can access our Employee Stock Option Plan and potential variable pay or bonus arrangements.

Unlimited Time Off & Flexible Working Style

In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.

Benefits from Day 1

Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us

Fun & Engagement

Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and a MAJOR annual Holiday Party

• Plus much, much more
  
  
  

If you have experience close to what we outlined but think you might be missing a few things, apply anyway! What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.

At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. If you require any accommodations, please notify us, and we will ensure you can participate fully and equally during the recruitment and selection process.

We encourage all applicants to indicate their pronouns on their application (e.g. she/her/hers, he/him/his, they/them/theirs, etc).