Clerk II, Molecular Genetics Program

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,500 staff and physicians dedicated to helping children and youth live their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named as the best place to work in Canadian healthcare by Forbes Magazine and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 10th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Clerk II is expected to work closely with the administrative support staff and other laboratory staff as well as the referring health care community.

JOB DESCRIPTION

• Entering and verifying patient information in the appropriate software(s)
• Obtaining missing information from referral sources as required
• Retrieving, mailing, faxing and scanning reports, and other materials as required
• Handling enquiries regarding the Regional Genetics Program, from the general public and health care providers
• Triaging telephone calls appropriately depending on nature and urgency of the call
• Filing on-site, as well as managing off-site storage of related documents
• Working effectively as a team member within the Genetics Diagnostic Laboratory
• Carrying out other clerical duties and related responsibilities as necessary

QUALIFICATIONS

• Police Record Check (PRC) (Essential)
• High school diploma (Essential)
• College diploma in Medical Administration or related field (Preferred)
• Excellent interpersonal and customer-service skills (Essential)
• Excellent organizational skills and attention to detail (Essential)
• Aptitude for databases/software packages and ability to learn new software packages quickly (Essential)
• Ability to take initiative, work as part of a team and be flexible (Essential)
• Knowledge of medical terminology (Preferred)
• Previous clerical experience (Essential)
• Bilingual (English /French) (Preferred)

• Please note you will be represented by the Laborers International Union of North America, (LiUNA).

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.