Server

Job Description

Position Summary: Under the direct supervision of the Shift Manager, F&B, the Server is responsible for delivering an exceptionally elevated dining experience by providing attentive and personalized service to all guests of Gordon Ramsay Steak. Each guest should feel welcomed and leave with a memorable experience. The Server is expected to work in a fast-paced environment while maintaining a fine dining experience and upholding the Gordon Ramsay Standard. This role will work with team members to maintain the highest quality of service and hospitality, while ensuring adherence to all policies and procedures.

Key Accountabilities

• Ensure seated guests receive a warm welcome within a timely fashion.
• Build rapport with guests, understand their dietary needs, assist with selecting menu items, make recommendations, enquire about their dining experience, and add notes to their profile for personalized future visits.
• Provide upscale service, demonstrating extensive food and wine knowledge in an elevated dining environment.
• Ensure all orders are taken within a timely fashion, are accurate and meet the Gordon Ramsay Standard. Check back with guests to ensure their satisfaction.
• Provide excellent guest relations by taking prompt action to resolve guest comments and complaints quickly to ensure satisfied guests and repeat business.
• Present bills upon request, process payments accurately, and ensure correct handling of cash transactions when necessary.
• Maintain effective working relationships with the front of house service team to create exceptional guest experiences, while consistently demonstrating fine dining knowledge and proper serving etiquette.
• Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a seamless service flow.
• Communicate effectively with back of house and management to anticipate and resolve issues.
• Stay informed about the menu, including allergen information, to provide accurate information regarding food preparation with extensive detail and menu knowledge.
• Exercise sound judgment when serving alcoholic beverages according to Serving it Right.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Perform other duties as assigned.
  
  

Education And Qualification Requirements

• Minimum three years serving experience, with a minimum of one year in a high-end or fine dining restaurant.
• High School Diploma.
• Post secondary education in the hospitality industry an asset.
• Serving it Right Certification.
• Demonstrated ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
• A passion for providing Great Experiences and Memories to all clients, both external and internal.
• Able to work effectively in a fast-paced environment, and work under pressure to meet multiple deadlines with particular attention to detail.
• Exceptional interpersonal skills and verbal communication skills.
• Excellent organizational skills, including the ability plan effectively and work without direct supervision.
• Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship.
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.
• POS experience.
• Bilingual in English and Mandarin/Cantonese is an asset
  
  

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!
  
  

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!