Fraud Analyst

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Fraud Analysts operate in a high-paced team environment, responsible for identifying and mitigating real-time threats across INTERAC products and services, including INTERAC e-Transfer, Konek Gateway Service, Interac Direct, International Remittance, Interac Debit & Cash (including cross-border transactions), and other emerging offerings. By evaluating high-risk transactions and managing customer escalations, Fraud Analysts play a critical role in maintaining the safety and security of Interac products.

Acting as the primary point of contact for client fraud operations teams, Fraud Analysts collaborate closely with fraud and risk teams at financial institutions and partner organizations to proactively detect and prevent fraudulent activity. Through adherence to established fraud management protocols, fraud analysts ensure that customer escalations are handled efficiently and in alignment with INTERAC’s commitment to best-in-class customer service.

Responsibilities

• Ensuring compliance with established Fraud Management processes and KPIs to maintain a consistent approach to fraud alert investigations.
• Overseeing centralized fraud mailboxes, promptly addressing stakeholder inquiries and escalating threats to protect the Interac brand reputation.
• Reviewing, prioritizing, and escalating client information requests as required, ensuring responses are timely and precise.
• Utilizing the MUSIC framework (Measure, Understand, Solve, Implement, Check) in conjunction with available tools and data to extract key insights with a goal of continuous improvement in fraud detection.
• Identifying and escalating emerging fraud trends with fraud operations and countermeasures to sustain effective fraud operations detection and countermeasures effectiveness.
• Supporting the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.
• Monitoring accuracy, health and functionality of enterprise fraud systems, immediately escalating any system errors or issues to ensure continuity in fraud prevention.
• If required, acting as a backup for Sr. Analysts, supporting tasks such as post-change validations, application health checks, and UAT/regression testing to strengthen system reliability and business value for stakeholders.

Requirements

• A bachelor’s degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field. An equivalent combination of education and relevant work experience may also be considered.
• Attention to detail and accuracy in data review.
• Basic data analysis skills to identify trends and anomalies.
• Effective investigative skills with a focus on efficiency and managing large volumes of alert investigations.
• Clear and concise written and verbal communication abilities.
• Strong organizational and time management skills.
• Ability to follow established processes and work independently with minimal supervision.
• Demonstratable routine problem-solving skills to address issues raised by Participants, Members (Issuers) and end customers effectively.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Basic proficiency in Microsoft Office Suite, especially Excel, is an asset.
• Prior experience in customer service is an asset, contributing to effective client interactions and client resolution management.

Background Check

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification;
• If applicable, Credit Inquiry and Social Media Check

How We Work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do, we invest in you.

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid.