Customer Strategy Manager

Kenvue is currently recruiting for:

Customer Strategy Manager

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to: Sr Customer Strategy Team Lead

Location: Markham, Ontario

Travel: 10%

What you will do

As a Customer Strategy Manager, you will lead the development and implementation of customer and channel strategies for a portfolio of beloved consumer brands. You will work collaboratively to build and execute innovative strategies that drive industry-leading category growth for key strategic customers, keeping both brand and customer priorities in mind. Your responsibilities will include coordinating cross-functional initiatives, optimizing retail and channel-specific programs, and contributing to forecasting and planning processes to deliver superior results.

Key Responsibilities:

• Lead the development of differentiated Omni-channel (including e-commerce) and customer strategies to achieve business goals and financial targets for the assigned portfolio.
• Collaborate with cross-functional teams to deliver channel and retailer-specific programs that drive category growth.
• Support the forecasting process by rolling up external sales inputs and representing customer projections in demand planning tactical meetings, aiming to achieve outstanding customer service levels.
• Drive in-year business performance including gap closure activities and optimization.
• Contribute to Portfolio Management Review providing key customer inputs for NPI planning in terms of distribution, trade funding, and promotional strategies.
• Develop promotional and category growth plans, incorporating trade fundamentals and the Revenue Growth Management framework to drive competitive advantage at retail.
• Lead the execution plans of new product launches, developing external launch strategies and managing execution within the Sales organization.
• Monitor and analyze monthly customer POS data, share trends, and competitor activity to ensure the achievement of external and internal targets.
• Foster strong cross-functional relationships across the organization to support the seamless execution of customer strategies.

What we are looking for

Required Qualifications

• A Bachelor’s degree is required, preferably in Business or a related field.
• A minimum of 3 years of business/professional experience within the Consumer Packaged Goods (CPG) industry.
• Sales Strategy experience.
• Advanced analytical skills, with strong critical thinking and logic capability.
• Proven ability to achieve outstanding sales results.
• Knowledge or experience in forecasting and/or monthly volume reporting and analysis.
• Strong understanding of consumer sales, channels, and Canadian retailers.
• Demonstrated ability to present sophisticated information in a concise and effective manner to deliver key messages.
• Experience using organizational resources, tools, and processes effectively.
• Strong project management, problem-solving, and prioritization skills.
• Proven ability to influence multiple levels and functions within and across the organization.
• Valid driver’s license is required.

Desired Qualifications

• Experience working within the Consumer Packaged Goods or Retail industry is preferred.
• Proficiency with NIQ, Numerator, and Tableau/PowerBI tools is an asset.

What’s in it for you

• Annual base salary for new hires. This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.
• Competitive Total Rewards Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region

• Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.