Technical Service Representative

Company:

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you passionate about maintaining top-notch customer relationships and ensuring the smooth operation of mining equipment?

As a Technical Service Representative, you’ll be at the forefront of supporting our customers and their machines, adhering to Caterpillar OEM standards. Your role will involve scheduling customer visits, resolving complaints, and forecasting future needs to keep our customers satisfied and their equipment running efficiently.

If you are a solutions-oriented problem solver with a knack for building customer relationships, we want to hear from you!

Job Description:

• Utilize the Vital Information Management System (VIMS) and Condition Based Monitoring programs to track trends impacting component or machine life.
• Analyze major component failures and downtime reports, providing actionable recommendations for process and operational improvements.
• Schedule and conduct customer visits, set agendas, and prepare monthly update reports.
• Deliver detailed technical analyses and service recommendations to customers.
• Maintain open lines of communication with all supportive departments to ensure timely and accurate maintenance and repair recommendations.
• Quickly escalate any machine-down situations to the appropriate individuals or groups.
• Build and maintain a comprehensive library of technical issues.
• Ensure the availability and optimal performance of customer machines.
• Perform regular fleet inspections, analyze data, and recommend maintenance or repair activities.
  
  

Qualifications:

• Experienced Heavy Equipment Technician (HET) or significant mechanical experience.
• Experience in a customer facing role is an asset.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Team player with a positive attitude.
• Exceptional problem-solving skills.
• Self-starter capable of working independently and within a team.
• Highly adaptable with strong interpersonal skills for diverse work environments.
• Knowledge of safety standards.
• Willingness to travel within the region or reside locally.
• Valid driver’s license and a clean driver’s abstract (annual review required).
  
  

Why Finning?

• 5x2 Monday - Friday schedule.
• Work is done in Fort McMurray area, can consider Edmonton applicants willing to travel frequently.
• Join a diverse team that will support your growth and development.
• Marked vehicles and specialized tooling available to help you succeed in the field.
• Permanent, full-time role with a competitive salary.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.