Client Service Assistant, BMO Nesbitt Burns

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.
  

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
• Successful completion of 30-day BMO NB Investment Representative Licensing Program.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.
  
  
  

Please note the base salary for this specific position in Edmonton is $38,000 and this role may be eligible to receive a monthly discretionary bonus.

Counsel, Technology, for BMO Financial Group will be an enthusiastic, generous, and creative attorney who is excited to be an in-house technology attorney for one of the world’s most innovative companies. They’ll join a diverse collaborative team that supports major initiatives advancing BMO as a high-performing, digitally-enabled, future-ready bank. The right candidate will have experience working on cutting edge technologies, preferably with knowledge of the financial services industry and its environment. They will provide advice that influences business decisions and will negotiate to achieve business objectives. They will help to achieve organizational goals while minimizing legal risk.

• This is a hybrid role requiring 2 days per week or more in the office
  
  
  

Counsel, Technology also:

• Provides legal advice and representation in support of (i) software licensing, outsourcing and other third party vendor agreements, and (ii) sourcing, vendor management and technology-related matters
• Performs legal support services on general technology-related matters, such as those relating to policies & procedures, third party risk management, internal training/seminars and internal working groups
• Drafts, reviews and negotiates technology outsourcing, software, platform, subscription, hosted service, cloud-based service, electronic trading, data, service level, professional service and license agreements and other third party vendor agreements
• Advises internal stakeholders on legal issues and standards for contracting with third party vendors, including responding to stakeholder questions regarding contract terms and related policies and procedures
• Coordinates as necessary with subject matter experts for advice and support related to intellectual property, data privacy, cybersecurity, regulatory compliance, dispute resolution and other matters that intersect with third party vendor contract matters
• Supports third party risk management program and sourcing team as a legal subject matter expert
• Contributes to preparation of and updates to document templates and know-how relating to sourcing and technology matters
• Keeps up-to-date on legal and regulatory developments regarding technology-related matters, third party risk management, cybersecurity and data privacy/security
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Participates in the design of legal advice strategies & approaches for the unit activity and making recommendations to minimize legal issues.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Exercises judgement on complex, confidential and sensitive matters
• Identifies and resolves moderately complex issues.
• Determines root causes and negotiates resolutions.
• Delivers legal advice, instructs external counsel and ensures compliance with internal policies & procedures for a single or small number of function(s).
• Acts as a subject matter expert on relevant laws, regulations, and policies.
• Resolves daily issues and/or escalates with appropriate analysis and/or recommendations.
• Identifies risks and implements appropriate actions to mitigate them.
• Implements areas of improvement to ensure consistency with marketplace.
• Builds effective relationships with internal/ external stakeholders.
• Geographic scope: up to global.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.
  

Qualifications:

• Typically, 3-7 years of legal practice with a technology focus or an equivalent combination of education and experience.
• Degree in law (LLB or JD) and license to practice law in relevant jurisdiction.
• Private practice, in-house experience or experience at regulatory body relating to the regulation of business/group activities may be required.
• Knowledge in legal field, typically with a functional or business line specialization.
• Knowledge of business and regulatory environment in which BMO Financial Group operates.
• Knowledge of subject matter legal requirements and the operations of a single client group.
• Negotiation skills - developed.
• Professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.
  
  
  

Salary:

$88,400.00 - $163,800.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.