Indigenous Program Manager

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

• Flexible Health & Wellness Benefits
• RRSP Group Savings Plan
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: Indigenous Program Manager (full-time)

Home Fire is a scattered site, housing first program for Indigenous identifying youth ages 16 to 24 who are experiencing homelessness. With a focus on harm reduction and land-based learning, the Program Manager creates a space for Youth to effectively deal with issues surrounding homelessness, explore healing from intergenerational trauma, reconcile with natural supports, and strengthen community connections.

Key Tasks & Responsibilities

Program Management

• Commitment to Racial Equity and Reconciliation and ongoing learning to embed these practices into all three strategic priorities and the program framework.
• Organization, delegation, management, and performance monitoring within designated program(s)/service delivery area.
• Provide Program Staff with formal supervision to ensure programs are working in alignment with Trellis’s strategic plan.
• Support and lead aspects of advancing Trellis’s strategic goals of more integrated approaches of various programs within Trellis.
• Ensure and maintain program safety while adhering to agency policies and procedures.
• Develop and maintain strong community partnerships with relevant stakeholder relations that promote awareness of Trellis programs, and work in collaborations with various stakeholders wherever possible to best meet the needs of the community served.
• Participate on internal or external committees as needed, providing, and encouraging the same professional opportunities for Program staff.
• Participate in the implementation of the Trellis Strategic Plan, attend management and leadership meetings on an ongoing basis.
• Ensure opportunities for clients, and staff to provide feedback on programs, services, and workplace within the agency.

Employee Development & Training

• Supporting Staff in managing grievances, performance concerns, probations and/or dismissals.
• Supporting frontline staff and practicum student recruitment, interviewing, and onboarding.
• Oversight to ensure that all staff receive the appropriate trainings and onboarding requirements within the designated timeframe in accordance with accreditation standards.
• Provide support, consultation, and advocacy on case management and supervisory roles of staff.
• Create and maintain a positive, supportive, and rewarding work environment in alignment with strategic goals.
• Seek out, facilitate, and organize mandatory and relevant professional development trainings and workshops for staff, maintaining certification as a trainer in specialty areas.

Administration & Budget

• Complete funding proposals, grants, and ongoing funding reports for existing or new funding opportunities.
• Ensure programs adhere to all contracts, funder requirements, and logic models.
• Ensure quality record reviews of persons and adherence to appropriate file management served through quarterly reporting and oversight of regular file audits.
• Oversee that all reporting by Program staff is completed within the appropriate timeline, including but not limited to monthly KPI’s, data reporting to funders, and Incident Reporting.
• Use data and outcomes collected in each program to inform revisions of current practices as well as to suggest potential new initiatives.
• Ensure adherence to program budgets and policies relating to fiscal control.
• Make recommendations to the Program Director regarding program budgets.
• Other duties as required.

Knowledge & Skills Expectations

• Bachelor’s degree level in human services or equivalent of education and experience.
• A preference of 2 or more years’ experience in a supervisory/management position as well as experience working directly with children, youth, families, and the community.
• Knowledge of how to participate in, and support clients to participate in, Indigenous Cultural practices, including Pipe Ceremony, Sweat Ceremony, Healing Circle, Smudge, etc.
• Knowledge of Indigenous ways of being and how they parallel with western practices.
• Experience supervising, supporting, and directing staff and volunteers.
• Proven history with providing cultural programming with positive outcomes.
• Strong leadership, problem solving, interpersonal, collaborative, and relationship and community building skills.
• Understanding and application of outcome measurement and logic models.
• Strong oral and written communication skills, including proposal writing.
• Able to provide a clear Criminal Record Check with vulnerable sector search and Child Intervention Record Check.
• Valid Class 5 Driver's License and Drivers Abstract.
• Reliable vehicle as this position may require you to drive clients.
• Preference will be shown to those who identify as part of the Indigenous Community.

Reporting Relationship

This position reports to the Director of Housing and Outreach.

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!