Estate Planning Associate

Job Description:

This role is responsible for providing quality new business and enforce administrative support and support of sales generating service and support to all TD Wealth Sales Channels, ensuring all new insurance applications, pending underwriting cases, and policy service support are handled in a timely and efficient manner to ensure a positive client experience. It supports optimal business engagement through Business Development Activities, marketing, and direct client-facing support.

Key Accountabilities

Customer

• Provide comprehensive administrative and marketing support to Estate Planning Advisors (EPAs) day-to-day operations.
• Process new business for EPAs and Investment Advisors Portfolio Managers and Financial planners facilitated by the EPA.
• Follow-up and monitor enforce and pending cases.
• Maintain application quality assurance.
• Verify, witness, and settle new insurance policies.
• Provide policy change (replacement) servicing.
• Deliver ongoing insurance sales support to all advisors within the region.
• Keep the TDWISI Sale Channels informed and up-to-date about the status/progress of projects or all relevant information related to day-to-day activities.
• Overall management of the client experience through direct client engagement or support of RM's client engagement.
• Initial stage of risk mitigation oversight for TDWISI to ensure compliant business practices.

Shareholder

• Prioritize and manage own workload to meet SLA requirements for service and productivity.
• Consistently exercise discretion in managing correspondence, information, and matters of confidentiality; escalate issues where appropriate.
• Protect the interests of the bank – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Proactive policy management through oversight and communication of service requirements to protect client interests and conserve block of business.
• Adhere to internal policies/procedures and applicable regulatory guidelines.
• Conduct reporting and meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, and assess effectiveness of programs/policies/practices.
• Use insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives.
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.
• May lead work streams by acting as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.

Employee/Team

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork, ensuring timely communication of issues/points of interest.
• Support the team by continuously enhancing knowledge/expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management and development activities, including cross-training within own team.
• Keep others informed and up-to-date about the status/progress of projects or all relevant information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching, and/or guidance as appropriate.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand champion for your business area/function and the bank, both internally and externally.
• Maintain a current and comprehensive knowledge of Compliance, Risk, and Regulators to ensure compliant business practices are supported and guidance provided to the Advisor base supported.

Breadth & Depth

• Advanced, first-level professional role focused on performing functional specialized business services or support within fairly well-defined parameters.
• Time horizon and nature of work is generally short-term focused with ongoing management of in-force policy service and support.
• Requires comprehensive knowledge of life and health insurance investment contents held within the insurance products.
• Requires basic experience and skills and provides standard reporting and/or analysis as directed.
• Requires Advanced knowledge of the function and/or the business supported.
• Focuses on developing conceptual knowledge of practices and procedures for own area or function.
• Understands key business and functional drivers and processes in the context of their own work.
• Uses existing established methods and procedures to complete assignments and/or solve problems.
• Generally works within well-defined parameters under the direction of management and/or senior analysts, with day-to-day operational activities requiring self-management.
• Day-to-day operations are developed based on the customized needs of the advisor supported.
• Reports to the Manager, National Sales Support.

Experience & Education

• University degree.
• 3+ years of service experience in the Life Insurance industry in an administrative or Sales supporting role.
• Level 2 Life License or LLQP (or attained within the first 12 months of start date).
• ACS, AALU, CFP, CLU, TEP, CHS or willingness to work towards any of these designations.