Service Project Manager

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

MAJOR DUTIES:

Assume responsibility for the life of the project with regards to budget, schedule and customer satisfaction, from receipt of purchase order through final installation and acceptance at the customer’s site. Responsible for handling both warranty and non-warranty service opportunities directly with the Customer.

SPECIFIC RESPONSIBILITIES:

• Supervises and oversees the ATS team to complete projects efficiently according to established schedules, budgets and consistent with specified quality standards.
• Primary contact for both internal and external customer with service requirements.
• Works with team members of all departments to continuously improve methods of integrating controls technology, with the goals being enhanced safely, enhanced functionality, and reduced cost.
• Supports the design teams and other Project Managers in all project-related issues.
• Focuses on managing risks of all projects.
• Ensures that all problems related to tasks are being addressed and tasks are progressing as effectively as possible.
• Holds team communications meetings on a regular basis.
• Advocates and fosters a team environment both within the department and throughout the division.
• Encourages and mentors’ employees to ensure that the build team’s morale and efficiency is maintained at the highest level.
• Accountable for all aspects of the project including; delivery, performance to schedule, performance to budget and cash flow.
• Responsible for maintaining customer satisfaction.
• Follow in-house guidelines and standards to direct the daily project activities and coordinate the work of the members of the project team, through managers, to ensure that goals and objectives are accomplished in accordance with established priorities.
• Plan and monitor/control the project from the receipt of the order through delivery of services at the customer’s site and serve as the key customer contact.
• Communicate project progress.
• Attend the project status meeting as requested by the Director, Technical Services
• Track all contract changes with a written Change Order Request and maintain a revision summary with respect to “cost” and “sell” value of project.
• Ensure that the order received from the customer is compatible with the terms of engineering specifications in the proposal.
• Create and maintain a project cost forecast comparison of budget to actual for the life of the project.
• Conduct regular project meetings with both in-house personnel and with the customer and record and distribute the minutes for these meetings in the prescribed form.
• Act as primary customer contact for design, costing and machine-related issues.
• Manage the schedule of all project phases and milestones, update schedules and initiate corrective action through the department managers.
• Conduct Initial Project Build Plan meeting to confirm budgets and schedules for the life of the project.
• Monitor progress of the project during design, build and installation by reviewing the performance of the team members against the project schedule. Resolve conflicts through the department managers and supervisors.
• Coordinate travel plans for ATS personnel.
• Responsible for obtaining contract acceptance.
• Some travel may be required.
• Inform ATS management of cost of labour overruns and formulate actions to keep project on time and on budget.
• Instruct all vendors as to conduct while at ATS; including observing all safety rules and completing our ATS Contractor Program Form.
• Assist Technical Services Management in resolving account receivable issues
• Assist Technical Services Management in employee performance evaluations and interviews with new personnel.
  
  

Qualifications

Education:

Post- secondary college diploma, engineering degree or equivalent, specializing in electronics, electrical, mechanical or controls engineering. Completion of or in the process of achieving the Project Management Professional (PMP) designation is an asset.

Experience:

• Must have a proven track record of providing positive leadership and coordination to a multi-disciplined project design and construction team.
• Must have acted in a leading role in a variety of projects/markets on a multidiscipline team.
• Must have a practical working knowledge of robots, PLC’s, instrumentation or other machine controls packages, sensors and pneumatics.
• Preference will be given to those who possess an excellent manufacturing or process engineering background, a superior mechanical aptitude and proven trouble-shooting skills.
• An ability to work effectively with customers according to deadlines and under pressure-filled conditions is essential.
• In addition, must be familiar with the use of computerized word processing and computerized spreadsheets and AutoCAD or similar drawing package.
• Must be able to work in a multi-disciplined engineering environment often under pressure filled conditions.
• Requires excellent interpersonal skills and strong business acumen.
  
  

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 4% RRSP matching program and optional Employee Share Purchase Program

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary