KINTO Operations Specialist

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail lending, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. The headquarters of TFS are in Markham, Ontario. TFS is a member of the Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

TFS has an exciting opportunity as a KINTO Operations Specialist reporting to the Manager of Business Innovation. KINTO is Toyota's global brand for mobility services, established to support Toyota's shift from a traditional car manufacturer to a broader mobility company. With KINTO, Toyota aims to provide innovative mobility solutions beyond car ownership, emphasizing accessibility, flexibility, and sustainability.

This is a hybrid 12-month contract position based out of our Markham head office. The successful candidate must be available to come onsite 3 days per week and/or on an as needed basis.

What you will be doing:

• Serve as the primary point of contact for customer inquiries, issues, and support needs.
• Manage daily customer interactions related to reservation changes, cancellations, billing inquiries, and general service support ensuring accurate and timely service.
• Work closely with partner dealerships to coordinate vehicle availability, maintenance schedules, and vehicle service requests.
• Facilitate regular communication with dealerships and vendors to enhance operational efficiency and resolve any customer service-related issues.
• Oversee the accident management process, coordinating repairs, insurance documentation, and communication with involved parties.
• Monitor vehicle data (usage, mileage, maintenance needs) to optimize fleet management and ensure operational readiness.
• Analyze customer and vehicle data to identify trends, improve service offerings, and support decision-making.
• Collaborate on reports and presentations that highlight program performance and key insights.
• Any other duties or projects within Business Innovation as required.

What you bring:

• Bachelor’s degree in business administration, operations management, or a related field (or equivalent experience).
• 2+ years of experience in customer service, operations, or mobility services.
• Strong organizational skills with a proactive approach to managing multiple priorities.
• Excellent communication skills, both verbal and written.
• Data-savvy with experience in data collection, reporting, and analysis.
• Familiarity with mobility services, leasing, or car-sharing platforms is a plus.
• Proficiency in MS Office Suite, CRM systems, and operational software.
• Ability to work with various partners, vendors and stakeholders to build alignment and consensus on key initiatives
• Knowledge of visualization tools and data querying languages is an asset.
• Ability to work flexible hours and in-office minimum three days a week

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.