Director of People Systems

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation and logistics solutions by working with a broad range of customers, moving a wide variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

Our growing company is looking for a Director of People Systems to lead the charge and continue our work imbedding a world class People Culture.

• Very Competitive Compensation
• Pension matching program - 4%
• Vehicle, Fuel Card and Insurance provided for both personal and work use.
• We offer a 'Flex Modular' Extended medical plan which allows you to choose what is most important for you and your dependents
• Ability to work in a dynamic and well supported environment.  GREAT PEOPLE WORK HERE.
• The stability of a company that has been in business for over 100 years!
• The latitude to make a difference

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Reporting to the C.O.O.-Co C.E.O. the Director of People Systems will oversee all aspects of human capital management for our organization. This leadership position requires a strategic thinker with a strong understanding of HR best practices in a multi-site, geographically dispersed environment. The ideal candidate will have a proven track record in developing and implementing HR initiatives that align with organizational goals and foster a positive and productive workplace culture.

You will lead a dedicated team and collaborate closely with senior leadership to enhance employee experience, foster a culture of continuous improvement, and drive organizational effectiveness.

• Strategic Leadership:
• Develop and execute a comprehensive HR systems strategy aligned with the organization's overall objectives.
• Drive innovation and best practices in people management systems to support business growth and employee engagement.
• Lead the HR team in delivering comprehensive HR services including talent acquisition, retention initiatives, compensation and benefits, performance management, training & development, and advisory services as it relates to legislation, regulation and jurisdiction.
• Anticipate and identify emerging issues, trends, opportunities and challenges that affect the policies and programs of Arrow.
• Talent Acquisition and Management:
• Oversee recruitment efforts for all positions across multiple locations, ensuring a consistent and effective hiring process.
• Implement programs to attract and retain top talent, including employer branding, recruitment marketing, and onboarding processes.
• Employee Relations and Compliance:
• Serve as a trusted advisor to management and employees on HR-related issues.
• Conduct workplace investigations ensuring discretion with the desire for best possible outcome for both Arrow and the employee.
• Ensure compliance with local, provincial, state and federal employment laws and regulations.
•  Organizational Development and Training:
• Drive initiatives to support employee development, succession planning, and career progression.
• Identify training needs and collaborate with stakeholders to develop and implement training programs that enhance employee skills and performance.
• Compensation and Benefits:
• Oversee the design and administration of competitive and equitable compensation and benefits programs.
• Monitor industry trends and benchmarks to ensure the organization's offerings remain competitive and cost-effective.
• System Optimization and Integration:
• Oversee the implementation and integration of HRIS (Human Resources Information Systems) and other related platforms.
• Ensure data integrity, accuracy, and compliance with regulatory requirements across all systems.
• Process Improvement:
• Streamline HR processes and workflows to enhance efficiency and effectiveness.
• Identify opportunities for automation and implement solutions to improve operational efficiency.
• Analytics and Reporting:
• Utilize data-driven insights to inform decision-making and measure the effectiveness of HR initiatives with a drive towards continuous improvement.
• Develop metrics and KPIs to track system performance and HR operational efficiency.
• Prepare reports for Arrow’s businesses on HR metrics, trends and outcomes.
• Change Management:
• Lead change management initiatives related to people systems implementations and upgrades.
• Champion adoption and utilization of new systems and technologies across the organization.
• Team Leadership and Development:
• Manage and mentor a team of HR professionals responsible for effectively supporting a growing business.
• Foster a culture of collaboration, continuous learning, and professional development within the team.
• Compliance and Risk Management:
• Ensure compliance with relevant employment laws, regulations, and company policies in all HR systems and practices.
• Mitigate risks associated with all phases of the employment life-cycle.
• Ensures compliance with all legislative requirements in U.S. and Canada.

• Completion of an MBA or Bachelor’s degree in HR or a related field.
• Working towards and maintenance of CHRP certification.
• 10-15 years of progressive HR experience, with at least 5 years in a Director level/senior leadership role overseeing HR functions in a multi-site and diverse organization.
• Strong knowledge of employment legislation and HR best practices.
• Demonstrated ability to lead and develop teams.
• Exceptional Interpersonal skills.
• Strong critical thinking skills.
• Strategic thinker with the ability to translate business strategy into HR initiatives.
• Experience working in Union/Non-Union and with Provincial, State and Federal jurisdictions in Canada and the U.S.
• Experience in the transportation, logistics, forestry and/or industrial sector an asset.
• Ability to make sound business decisions and evidence based recommendations to senior management.
• Demonstrated ability to successfully manage HR core processes.
• Strong ability to effectively communicate both verbally and in writing.
• Effective attention to detail and a high degree of accuracy.
• Strong work ethic and positive team attitude.
• Sound analytical thinking, planning, prioritization and execution skills.
• Able to build and maintain lasting relationships with all stakeholders.
• Proven excellence and commitment to customer service both internal and external.
• Strong presentation skills.
• Computer literate and ability to adapt and leverage positive impacts of existing and new HRIS and other software. Strong knowledge of Microsoft Suite (Outlook, Word, Excel, Teams etc..)
• Strong proclivity towards professionalism, diplomacy and confidentiality.
• Demonstrated ability to have a positive impact on business results.
• Able to interpret and implement personnel related legislation.
• Ability to follow through and complete overlapping projects.
• Embody Arrows values of Safety, Teamwork, Integrity, Quality, Responsibility and Fun!

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