Client Service Representative

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. You’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and take accountability for client issues, knowing when to seek help to create a better solution.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them manage their banking needs.

Who you are

• You put our clients first, engaging with purpose to find the right solutions.
• You’re goal-oriented and motivated by accomplishing your goals.
• You’re passionate about people and connect through respect and authenticity.
• You love to learn and have a strong sense of curiosity.
• You engage with your heart and mind, respecting different perspectives and learning from others.
• Values matter to you; you live our values - trust, teamwork, and accountability.

What CIBC Offers

• A competitive salary, incentive pay, banking benefits, and a benefits program*, a defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social recognition program.
• A culture where you can express your ambition through initiatives like Purpose Day, a paid day off to invest in your growth and development.

• Subject to plan and program terms and conditions.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience.
• You need to be legally eligible to work at the location(s) specified and must have a valid work or study permit, where applicable.
• We may ask you to complete an attribute-based assessment and other skills tests to learn more about you and give you the opportunity to learn more about us.