Guest Services Coordinator

Benefits:

• Gratuities
• Employee discounts
• Free food & snacks
• Free uniforms
• Wellness resources
  
  
  

We’re hiring a Guest Services Coordinator to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a Seasonal position that works on site at the Resort in shift work rotations. Seeking a start date of late-April.

Our team shares a deep appreciation for the unspoiled wilderness of British Columbia. Our opulent location is an undeniable draw for those seeking an exciting career with a side of adventure. We are completely submerged in the great outdoors with easy access to hiking trails, Florence Lake, and opportunities to get on the water to explore the Inside Passage.

Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories.

Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within. We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.

Resort Life

• All staff are provided with complimentary single bedroom accommodation. Complimentary wifi, cable TV and internet calling provided in each staff room.
• Complimentary meals, snacks and beverages provided from our Staff Kitchen
• Shift work is required from April until October; comprised of 10-21 working days and 4 non-working working days, subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.
• Water taxi transportation is provided to and from Campbell River for scheduled work shifts
• Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.
• Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence Lake where a canoe and stand-up paddleboards are available for staff use.
• Enjoy other great work perks such as:
• 25% off at Sonora’s Gift Shop and Island Currents Spa (Services & products)
• Special room rate for Employees & immediate family members visiting Sonora Resort
• Staff social events and opportunities to experience adventure tours & activities
• An Employee & Family Assistance Program offering counseling and mental health supports.
• Employee Referral Bonus Program
• We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.

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Position Summary

The Guest Services Coordinator position is responsible for assisting in the daily organization of the resort, including, but not limited to, concierge duties, event support and data entry. This is a multifaceted role of administration, sales and logistics, with an emphasis on guest care and delivery of the Relais & Chateaux experience. They will be expected to function independently as well as within a team environment and provide a world-class experience for our guests.

Job Duties

• Demonstrate desired service behaviors in accordance with Relais and Chateaux expectations.
• Supports the Operations Manager with clerical duties and document creation as needed.
• Act as primary contact on site for booking Sonora sold activities.
• Produce Guest Activity Summary (GAS) and Week-at-a-Glance (WAG) document by data entry through Excel and coordinate distribution.
• Keep impeccable booking records up to date for Sonora sold activities including managing the Activities Spreadsheet.
• Lead internal and external communications with all relevant departments/parties for Guest Activity Summary changes and amendments.
• Cross check invoices and payments with Opera Cloud and Book4Time for accurate billing.
• Coordinate marketing materials for guests including individualized itineraries, brochures, etc.
• Review guest itineraries with each party during orientation.
• Coordinate Tyee celebrations including sweaters and printed photos.
• Assist Front Desk with guest services tasks, orientations, etc. as required.
• Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
• Assist and or lead guest orientations when Operations Manager/General Manager unavailable.
• Drive small electric vehicles around the resort.
  
  
  

Qualifications

• Two (2) years of experience in an office setting with experience in data entry.
• A thorough understanding of Sonora Resort’s operations; experience in a live-in resort environment is preferred.
• High School Diploma required. Any additional education or experience in the Hospitality, Tourism, or related fields would be an asset.
• Strong organizational and administrative skills with keen attention to detail.
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook.
• Experience with Opera Cloud and/or Book4Time are an asset.
• Must be fluent in English, second language an asset.
• First Aid & AED certificates are an asset.
• Applicant must be legally eligible to work in Canada.
  
  
  

Skills & Characteristics

• Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
• Strong analytical, strategic and creative problem-solving skills.
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• A calm, polite and composed demeanor.
• Sales minded, creative and innovative with an outgoing, friendly and persuasive personality.
• Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
• Ability to build and maintain strong relationships at all levels of the organization.
• Effective decision making and problem-solving capabilities demonstrating sound judgement.
• Trustworthy with sensitive or confidential company information.
• Excellent interpersonal and communication skills, both written and verbal.
• Professional telephone/office manner.
  
  
  

About Sonora Resort

Sonora Resort, a Relais & Chateâux property, is located on Sonora Island in the Discovery Islands of British Columbia. It is accessible by boat or air, and 50 minutes by helicopter from Vancouver. Known as one of Canada’s hidden gems, Sonora has a unique place in the world because of its secluded location, abundance of natural beauty and wildlife, with luxury accommodations and gourmet cuisine. Sonora is part of the Relais & Chateâux association of the world’s finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality. Whether you have an adventurous heart or a desire to live in a remarkable wild place such as this, you will find all kinds of career options at Sonora Resort. We encourage you to visit our website at www.sonoraresort.com