Vice President, Operations

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As Vice President, Operations, you will be responsible for the overall performance, profitability, and strategic direction of our Trinidad & Tobago operations. Reporting to the Senior Vice President of Operations and Senior Executive Team, you will play a key role in shaping our company’s vision, fostering a strong organizational culture, and ensuring exceptional service delivery across multiple client portfolios.

This opportunity is open to experienced BPO industry leaders across North America with a proven track record in operational leadership and strategic management. Candidates must be prepared to relocate to Trinidad & Tobago to lead and drive the success of our growing operations in the region.

What You'll Do

• Work with the President and senior management to create and ensure the Company vision and core values are integrated into our operational strategies.
• Lead and oversee the operational and financial performance of the Trinidad & Tobago branch, ensuring alignment with company goals.
• Drive client success by delivering on SLAs, meeting contractual obligations, and fostering strong relationships.
• Develop and implement strategic initiatives to optimize operational efficiency, increase revenue, and improve overall business performance.
• Manage budgeting, forecasting, and financial planning to ensure profitability and cost control.
• Oversee talent development, team performance, and succession planning, ensuring a high-performing workforce.
• Collaborate with global senior management on corporate projects and initiatives.
• Maintain a strong understanding of local business culture, labor laws, and market trends to effectively manage operations and workforce strategies.
• Represent the company at industry events, conferences, and client meetings to enhance our brand presence.
  
  

Qualifications

What We're Looking For:

• Bachelor’s degree in Business, Management, or a related field (preferred).
• 5+ years of experience in an Operations Director or senior leadership role within a BPO environment.
• Ability to obtain any necessary collection/trace licenses for applicable jurisdictions, if required.
  
  

Experience

• Proven leadership experience in the BPO industry, with a strong background in managing large-scale operations.
• Deep understanding of the Trinidad & Tobago business culture and the offshore market.
• Ability and willingness to relocate to Trinidad & Tobago.
• Strong financial acumen with experience in P&L management, forecasting, and budgeting.
• Exceptional stakeholder management and client relationship skills.
• Ability to motivate and develop high-performing teams, driving engagement and performance.
• A data-driven mindset with experience in process optimization and continuous improvement.
  
  

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!
  
  

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!