IT Bench Technician

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.

What You’ll Be Doing: As an IT Bench Technician you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in setting up and deploying technology, handling hardware repairs, and managing shipping and receiving tasks while maintaining high client satisfaction.

What You’ll Be Working On

• Set-up computer and technology deployment.
• Hardware repair and diagnostics.
• Shipping and receiving product handling.
• Support and backfill the Field Technician.
• Complete change and incident request tickets.
• Work with vendors to complete service requests.
• Diagnose and resolve advanced issues.
• Understand and follow service operational standards, processes, and best practices.
• Participate in a rotating on-call schedule.
• May need to travel up to 20%.
  
  

What We’re Looking For

• Post-secondary education in Information Technology.
• 3+ years of IT experience, ideally including experience in a help desk environment.
• 3+ years of experience with Domains, GPOs, and Active Directory.
• Experience in Bench is preferred but not required.
• Experience or familiarity with Windows/MDT.
• Responsible, self-motivated, detail-oriented, and a good communicator.
• Effective time management and time tracking.
• Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
• Valid driver’s license with a reasonably clean driving record.
• Skills: driven, organized, and autonomous.
  
  

Physical Requirements (include But Are Not Limited To)

• Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
  
  

Our Employee Perks

• Competitive salaries.
• Comprehensive health, dental, and vision insurance.
• Health Spending Account.
• Retirement savings plan with up to 3% company matching.
• 3 weeks of paid time off annually, plus 11 days off on Alberta holidays.
• Training bonuses.
• Paid parking.
• Flexible work environment.
• Company lunches and social events.
  
  

We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.