Program Manager

Position: Program Manager

Type: Permanent Full-Time

Location: Brampton, ON

DCM is a marketing and business communications partner that helps companies simplify the complex ways they communicate and operate, so they can accomplish more with fewer steps and less effort. DCM serves major brands in key vertical markets, including financial services, retail, healthcare, energy, other regulated industries and the public sector. We integrate seamlessly into our clients’ businesses thanks to our deep understanding of their needs, our use of technology-enabled solutions, and our end-to-end service offering.

Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency – no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for a Program Manager who will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to finish on all projects.

Key Responsibilities

• Be the primary point of contact for clients and coordinate between internal departments (Account Executives, Operations, Programming, Procurement, IT etc.)
• Work with Account Executives by providing them with key support for planning new projects or mailings for customers assigned.
• Lead client activities related to the management of projects including responding to client inquiries and executing on direct mail projects, print, production, estimating, inventory, kitting/fulfillment and client deliverables.
• Manage the project lifecycle of key Client projects from estimation to development, testing and production implementation for both print and mailing requirements to delivery.
• Create work back schedules, manage all aspects of production, and follow up with job analyses after completion as needed.
• Manage in-house levels of inventory and ensure orders are replenished in a timely manner for production of print and mail.
• Act as main contact for any Client or Production related issues. Ensure issues are raised to the correct department, lead meetings to drive resolution and produce write ups to present to Account Executives and Client.
• Interpret and create instructions for various internal teams, perform quality control on all lettercopy and print proofs, review audits, coordinate data instructions and data transfers.
• Establish and maintain quality control standards and check points to ensure work is completed to standards and customer specifications.
  
  

Requirements

• Business and/or technical education or background related to direct marketing
• Several years’ experience in marketing production/account management, fulfillment and Offset and Digital print
• Able to multitask, capable of managing many projects and priorities simultaneously with consistency
• A broad understanding of print industry practices, including print and direct mail buying, offset printing, digital printing, pre-press and on-press quality control, letter shop and mailing
• A good understanding of CPC regulations and mailing guidelines, knowledge of USPS regulations an asset
• Hands-on, do-it-now approach, the ability to apply specific industry and technical knowledge to all areas of promotion mail planning and execution as well as coordinating multiple projects simultaneously
• A champion of "process", strong data reporting and problem-solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards
• Proficient PC platform computer skills with knowledge of all Microsoft Office applications
• The ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines
• Well-developed analytical and problem-solving competencies with strong initiative, sound judgment, and decisiveness
• Dynamic, self-motivated, with the ability to work independently and proactively.
• Capable of further growth and progression
• Digital marketing experience would be a nice to have
  
  

DATA Communications Management Corp. is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

DCM would like to thank all applicants, however only those candidates qualified will be contacted.