Lead Product Advisor

Who we are

At Rocky, we feel our best in nature; it’s why for over two decades we’ve been students of this glorious Earth, appreciating, exploring and formulating everyday essentials to bring nature into everyday lives. Like nature, we’re growing! With 13 stores in Canada and plans to expand nationwide, we’re focused on connecting our customers to the Earth, growing our culture focused teams, and giving back to support nature conservation. Are you a natural fit for the new world of Rocky?

The position

The Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always. This is a permanent part-time position requiring a minimum of 15 hours per week.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• As directed by the Store Leader, utilize Rocky tools to train and develop team members
• Encourage, support, and redirect the team to ensure the best possible experience for our customers
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone
• Ensure the safe operation of the store and the safety and wellbeing of the team and customers
• Participate in all inventory management processes
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion

Does this sound like you?

• You have an interest in leadership and are inspired by our company's purpose
• You have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
• You are a team player
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• You are available to work a flexible schedule, including evenings, weekends, and holidays

What's in it for you?

• This position pays between $16.00 - $18.00 per hour depending on experience, with the opportunity to earn a monthly retail bonus
• Significant product discounts and quarterly allowances
• Share in Rocky's success - The Great Game profit sharing program
• Access to a dedicated Rocky coach to help you optimize your potential

Application

• We are accepting applications for the Lead Product Advisor position until a suitable candidate is found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!