Agency Assistant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Benefits To Joining Allstate

• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Student Loan Payment Matching Program for Government Student Loans
• Comprehensive Retirement Savings Program with Employer Matched Contributions
• Annual Wellness Allowance
• Personal Reflection Day
• Tuition Reimbursement

Our Thunder Bay Agency location is expanding, and we are seeking an Agency Assistant to bolster our sales team. In this role, you’ll offer comprehensive administrative support assistance and serve as the primary contact for customer inquiries. Your responsibilities will include managing monthly expenses, ensuring compliance and reporting on a quarterly basis, updating insurance policies, and coordinating marketing events.

Accountabilities:

• Serve as the primary point of contact for all customer-related inquiries, ensuring a high standard of service and timely resolution of concerns.
• Oversee and manage front desk reception duties, including greeting clients, responding to inquiries, and handling incoming calls and correspondence.
• Manage and process regional inquiries related to billing, insurance policy updates, and general administrative support.
• Assist the Agency Manager with the preparation of quarterly reports, ensuring compliance with internal policies and industry regulations.
• Support the planning, coordination and execution of marketing events and initiatives to enhance customer engagement and brand presence.
• Administer and maintain the monthly office expense process, ensuring accurate documentation and budget adherence.
• Coordinate and oversee the procurement of office supplies, including planning purchase orders and managing inventory levels.
• Perform additional duties as required, including serving as the Agency Health and Safety Representative.

Qualifications:

• A minimum 1-year experience working in an office or customer service position.
• Previous Insurance experience is considered a strong asset.
• Ambition and capability to achieve a General Level One license.
• Strong to advanced level MS Office Skills: Excel, Word, PowerPoint, Outlook, etc.
• Previous experience utilizing CRM, Billing, or Accounting related software applications.
• Ability to work with cross functional teams and multiple stakeholders.
• Exceptional customer service skills.
• Strong time management and organizational skills
• High school diploma is required.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.