Owner Experience Supervisor

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across the organization. Take a look.

www.libro.ca/careers

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop high-quality candidates like you who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

Libro invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused on finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

What Opportunity Awaits?

As we continue to grow, Libro is on a mission to find a passionately accountable Owner Experience Supervisor supporting our Waterloo Region.

This opportunity is for 12-month contract position with full-time hours.

The Owner Experience Supervisor motivates a team to achieve goals while ensuring exceptional Owner and staff experiences.

This role is a key leadership position that sets the tone for Owner conversations and Owner experience aligned to strategies and expectations. Primary to the role is coaching a team of Owner Experience Representatives to provide an exceptional level of proactive Owner advice and service supporting Owners to grow their personal prosperity while increasing share of wallet and overall growth for Libro.

Creation of a risk management and operations culture that is balanced with superior Owner experience is a key component of the position.

The Successful Candidate Will

• Conduct regular observations of Owner/Staff coaching interactions to provide feedback and build staff skills in relationship-building and prosperity conversations.
• Promote strong cross-segment collaboration to build full-service relationships.
• Role model strong sales and service skills.
• Builds a mature sales management culture within teams to motivate and maximize performance by setting goals and developing action plans, assessing sales performance, coaching sales performance, handling performance problems and conducting effective sales meetings and huddles.
• Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems that balance the interests of Owners and Libro.
• Work cooperatively with regional peers and location team to build and implement a business development plan.
• Accountable to manage the branch at an acceptable audit level while reviewing and implementing identified business process improvement recommendations.
• Responsible for coaching the Owner Experience Team on risk awareness and internal controls.
  
  

Could this be you? Are you ready to join an exciting team at Libro?

• Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
• Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset?
• Do you have a post-secondary degree or diploma with 3-5 years’ experience within financial services or sales leadership? Demonstrated leadership experience; project leadership, mentoring/coaching, initiative, direct leadership?
  
  

Some of the ways we show Libro is an outstanding employer:

• Competitive salaries and employee pension plans.
• Comprehensive benefit package, with all premiums paid for by Libro!
• Generous vacation time.
• Employee wellness programs.
• Staff accounts and staff rates on products and services.
• Staff appreciation programs and awards.
• Career development opportunities including tuition assistance.
• Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!
  
  

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [email protected] any time during the recruitment process to let us know what supports you may need to be successful.