IT Analyst

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills…whatever those may be.
• Partner with clients to solve their most complex problems.
• Experience MyFlex and an agile work environment where work is what you do not where you do it.

What will your typical day look like?

• Provide virtual conferencing support to end users in the country and on-site conferencing support in the Montreal office.
• Provide hardware and software end-user support, either on-site or remotely.
• Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers.
• Create, update and track support tickets using the firm’s incident management tool.
• Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards.
• Provide end-user support/training on new and existing applications.
• Participate in small operational projects within the assigned region.
• Update and maintain inventory records in the firm’s asset management system.
• Identify opportunities for innovation in client service delivery and process efficiency.
• Participate and engage actively in periodic team, Support Services or DT - Canada meetings.
• Ability to work within flexible hours between 7:30am and 7pm. Weekend and after-hours support may be required to meet project specific timelines and goals.
• Move, install, set up, and configure IT equipment within our various locations.

About the team

Our Conferencing Solutions Support Services team is looking for a technology analyst to provide on-site conferencing support to our diverse base of professionals in the country as well as end-user support in the province. The successful candidate is expected to work primarily in the Montreal office, but may be required to work virtually with our team in other locations. As a member of the Support Services team within Deloitte Technology – Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team.

The incumbent will possess strong oral and written communication, technical, problem resolution skills and the ability to work under pressure. The incumbent will be primarily responsible for providing virtual and in-person conferencing support. Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned.

Enough about us, let’s talk about you

• Post-secondary education in an IT discipline would be an asset.
• 2-3 years of experience providing hardware/software support in a Windows environment (especially Windows 10), with advanced knowledge of supporting Microsoft Office, O365 and other software applications.
• Familiarity with in-room technology such as Crestron is an asset.
• Experience with Teams, Zoom, WebEx conferencing platforms.
• Troubleshooting within the MacOS environment is an asset.
• ITIL Foundations Certification is an asset.
• A relevant Microsoft certification is an asset.
• Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices onsite and remotely.
• Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
• Strong interpersonal, troubleshooting, organizational skills and the ability to work under pressure.
• Consistent, timely delivery of high-quality work with an ability to prioritize tasks based on relative importance and urgency.
• Flexibility, energy and ability to work well with others in a team environment.
• Demonstrated ability to collaborate within a team and across teams.
• Demonstrated ability to operate under minimal supervision, with virtual interaction.
• Strong, effective and clear oral and written communication skills in French and English would be an asset.
• Ability to work with diverse cultures in an in-person and virtual environment.
• Proven ability to work with all levels of management.

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte's Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Offering a competitive base salary, flexible work arrangements, and hybrid work structures.

By applying to this job you will be assessed against the Deloitte Global Talent Standards, designed to provide clients with a consistent and exceptional Deloitte experience globally.